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Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Most air travel complaints are about a carrier failing to apply a fare, rate, charge or term or condition of carriage set out in its tariff.
However, you can also file an air tariff complaint with the Agency if you believe that the terms and conditions of a tariff are unclear, unreasonable, or...
Web page | 2023-09-29
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups from EC discussion of May 15th
Opening remarks from...
Web page | 2023-09-15
Date: Tuesday, May 16th, 2023 Meeting Details
Time: 9:00am EST
Location: Room B45, Senate of Canada Building and by videoconference
Table of contents
Introduction
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups...
Web page | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
DRB Data
Accessibility Complaints Data
Comparison of CTA AMPs vs Other Organizations
Compliance Statistics
DRB Data...
Web page | 2023-09-15
Table of contents Introduction Key Issue Scripts Data CTA Organizational Information Additional Information
Overall Budget information
Budget
CTA Reference Levels
(In millions of dollars)
2018-19
2019-20
2020-21
2021-22...
Web page | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
APPR vs EU vs US obligations table
Statement on Compliance and Enforcement Policy
AMP Scheme
Process of Investigation
Q and A...
Web page | 2023-09-15
Are you in a dispute over a railway crossing? If you cannot work it out directly with the other party, the CTA can help. We resolve crossing disputes involving:
Landowners who cannot agree with a railway company about building or maintaining, private crossings (including "farm crossings"). We...
Web page | 2023-09-15
Table of contents Introduction Key Issue Scripts Data CTA Organizational Information Additional Information
In this section
External BIA lines
BIA summary document
BIA Qs and As
Cost Recovery
Backlog
Assessment of APPR
Amendments to the Act Summary...
Web page | 2023-09-15
Submissions: Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2023-09-11
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