CTA Organizational Information: Standing Senate Committee on Transport and Communications (May 16, 2023)
Table of contents Introduction Key Issue Scripts Data CTA Organizational Information Additional Information
Overall Budget information
Budget
| (In millions of dollars) | 2018-19 | 2019-20 | 2020-21 | 2021-22 | 2022-23 | 2023-24 | 2024-25 | 2025-26 |
|---|---|---|---|---|---|---|---|---|
| Total Reference Levels in millions* | 33.9 | 36.7 | 42.6 | 42.3 | 43.6 | 52 | 56.1 | 55.6 |
| FTEs | 258 | 286 | 319 | 313 | 315 | 413 | 446 | 441 |
| Total temporary funding in millions (included in Reference levels) | 2.4 | 5.7 | 9.6 | 10.5 | 10.5 | 20.6 | 24.7 | 24.2 |
|---|---|---|---|---|---|---|---|---|
| Budget 2018 | 2.4 | 1.7 | 1.2 | |||||
| C-81 Accessible Canada | 0.4 | 0.8 | 1.1 | |||||
| Budget 2019 Off-Cycle | 3.6 | |||||||
| Budget 2020 | 7.6 | 9.4 | ||||||
| Budget 2022 | 10.5 | |||||||
| Budget 2023 | 20.6 | 20.6 | 20.6 |
Funding announcement:
- March 14, 2023
- supplementary funding of $75.9 million over three years for air passenger protection
- (Approximately $25 million per year over reference level of $34 million per year.)
1. What will the CTA do with the additional funds?
The Canadian Transportation Agency (CTA) has already been reviewing its current complaint resolution process to identify and make process improvements to ensure it makes the best use of the resources provided to it by the government.
The additional funds will allow the CTA to increase its dispute resolution capacity and resolve complaints more quickly. Additional employees will be hired and further improvements to its current complaint management system will be made by leveraging the use of technology to digitize and automate some of its activities. All these efforts will result in a higher number of complaints being processed on a yearly basis, as compared to previous years. Ultimately, the funds being provided will allow the CTA to better manage incoming complaints as well as tackle the existing backlog of air travel (APPR) complaints, which will result in a reduction of wait times for those filing air travel complaints with the CTA.
The additional funding will also increase our compliance monitoring and enforcement capacity, where additional staff will be hired.
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