Agency site
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Table of Contents
Background
Current legislative and regulatory context
Consultation scope
Item 1: Charters and advance payment protection
Item 2: Licensing
A. Code-sharing and wet-leasing
B. Air insurance
C. New business models and industry...
Web page | 2016-12-19
The Canadian Transportation Agency (the “Agency”) and the United States Surface Transportation Board (the “STB”), hereinafter referred to as the “Participants”,
Considering that the Agency is an independent, quasi-judicial Canadian tribunal and economic regulator that makes decisions on a wide...
Web page | 2016-12-13
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Transportation Agency under normal circumstances.
The Agency is the aeronautical authority for Canada that issues licences to operate publicly available air services. The...
Web page | 2016-12-05
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Transportation Agency under normal circumstances.
An international charter air service is a non-scheduled international service operated under a contractual arrangement...
Web page | 2016-12-05
The Government of Canada’s national transportation policy, as set out in the Canada Transportation Act, permits the market to largely self-regulate. However, it also acknowledges that regulation may be required to meet public objectives or in cases where parties are not served by effective...
Web page | 2016-11-24
Complaints about baggage
If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14
The Secretariat processes most submissions and applications to the Agency.
You can contact the Secretariat by:
Email
secretariat@otc-cta.gc.ca
Courier
Secretary
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9
Note that the loading dock is located on Hôtel...
Web page | 2016-10-03
What are your rights and responsibilities when flying?
Who must have a tariff?
What are a carrier’s responsibilities to its tariff?
What’s included in a tariff?
Where can you find a carrier’s tariff?
What are your rights and responsibilities when flying?
Travellers and air carriers both...
Web page | 2016-09-26
Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of...
Web page | 2016-09-26
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the...
Web page | 2016-09-22