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Displaying 161-170 of 526 items.
Sea to Sky Air, Inc. carrying on business as Flying Zebra
(A) On or about May 27, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Toronto, Canada (CYYZ) to Hyannis, MA, USA (KHYA) without holding a licence issued under Part II of the Canada Transportation Act...
Enforcement Actions | 2022-07-18
Flair Airlines Ltd.
(A) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without including in the advertisement the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1...
Enforcement Actions | 2022-07-18
Jet Select LLC
(A) On or about October 3, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Vancouver, Canada (CYVR) to Van Nuys, California, USA (KVNY) without first filing...
Enforcement Actions | 2022-07-18
Canadian Transportation Agency has issued a decision which clarifies when crew shortages may be considered within the airline's control
The Canadian Transportation Agency (Agency) issued on July 12, 2022, a decision on air passenger rights in Canada. In this decision, the Agency found that the cancellation of the applicant's flight, which was due to a crew shortage, was within WestJet's control. The Agency ordered WestJet to pay...
News | 2022-07-12
Regulations Amending the Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction The COVID-19 pandemic and subsequent collapse of global air...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Related content News release: New refund regulations...
Web page | 2022-06-22
New refund regulations
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
The Canadian Transportation Agency issues final determination on whether Flair is Canadian
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian. The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01
WestJet
(A) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (VZRVNP) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (B) On or about December 31, 2021, WestJet failed to provide...
Enforcement Actions | 2022-04-25
Important Notice to Sunwing Passengers regarding the Network outage
Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.
News | 2022-04-20

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