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Complaints about baggage
If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14
The Secretariat processes most submissions and applications to the Agency.
You can contact the Secretariat by:
Email
secretariat@otc-cta.gc.ca
Courier
Secretary
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9
Note that the loading dock is located on Hôtel...
Web page | 2016-10-03