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(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2023-12-28
Read the pdf (535 KB)
Watch the ASL video
Progress report summary
ASL version of the Progress report summary
This is an American Sign Language (ASL) video with no audio
End of ASL video - Progress report summary
In December 2022, the Canadian...
Publication | 2023-12-28
OTTAWA – December 21, 2023 – In a determination issued today, the Canadian Transportation Agency (CTA) ruled that revenues of both the Canadian National Railway Company (CN) and the Canadian Pacific Kansas City Railway Company (CPKC) were above their respective maximum grain revenue entitlements...
News | 2023-12-21
The Agency monitors rail performance and service issues using publicly available data.
This includes:
CN rail volumes and CPKC rail volumes.
Volume variance across Canada, the US, and Mexico.
Grain service and volume data through the Grain Monitoring Program (GMP) reports.
Additional...
Web page | 2023-12-21
(A) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with disembarking flight AC1058, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-12-21
December 21 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
These are the completed maximum revenue entitlement (MRE) statistics for CN and CPKC since the introduction of the program in 2000-01. For current information, see Agency decisions related to the maximum revenue entitlement.
To learn how the maximum revenue entitlement is calculated, see The...
Web page | 2023-12-21
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2023-12-21
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2023-12-21