Agency site

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Agency Secretariat
The Secretariat processes most submissions and applications to the Agency. You can contact the Secretariat by: Email secretariat@otc-cta.gc.ca Courier Secretary Canadian Transportation Agency 60 Laval Street, Unit 01, Gatineau, QC J8X 3G9 Note that the loading dock is located on Hôtel...
Web page | 2016-10-03
Air travel: terms and conditions of carriage (tariffs)
What are your rights and responsibilities when flying? Who must have a tariff? What are a carrier’s responsibilities to its tariff? What’s included in a tariff? Where can you find a carrier’s tariff? What are your rights and responsibilities when flying? Travellers and air carriers both...
Web page | 2016-09-26
Accessibility complaints about transportation services
  Accessibility Help Line Have questions relating to accessible transportation? Need help filing an accessibility complaint? 1-844-943-0273 Contact us Monday to Friday, 8 a.m. to 5 p.m. EST. TTY: 1-800-669-5575 ASL version of...
Web page | 2016-09-26
Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca. You may also contact the...
Web page | 2016-09-22
Transport agreements
Explanatory notes The Agency publishes certain public information about Canada's air transport agreements and arrangements such as the traffic rights that may be exercised by designated airlines under air agreements or other instruments. Countries included in the "Agreement on Air Transport...
Web page | 2016-09-21
All sample tariffs for airlines
Sample Tariff (Tariff containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada) Supporting documents (Other updated Sample Tariffs will be released and published once they are finalized...
Web page | 2016-09-15
Complaints and disputes
Do you have a dispute related to the federal transportation network? We may be able to help. How? As a tribunal, the Agency can resolve disputes by making decisions like a court but we have many other dispute resolution tools at our disposal. ...
Web page | 2016-09-13
Overview and FAQs: Disputes related to federal transportation
Types of disputes we can resolve Air travel complaints Accessibility complaints Rail complaints Marine complaints Comparison of dispute resolution services Facilitation An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13
Complaints about work done by railway companies for safety reasons
Types of disputes we can help with According to section 24 of the RSA, the Governor in Council can make regulations restricting specific activities on land adjoining the land on which the railway is situated, where those activities may threaten safe railway operations. These regulations may...
Web page | 2016-08-26
Disputes about the construction of a railway line across another railway line
Types of disputes we can help with Under section 99 (Part III) of the Canada Transportation Act, if the parties are unable to reach an agreement respecting a railway crossing, the party proposing to construct the crossing may apply to the Agency. The Agency may authorize the construction of the...
Web page | 2016-08-26

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