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Consultation on proposed changes
Consultation Paper
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
July 11, 2023 – Gatineau, QC – Canadian Transportation Agency
Today, the Canadian Transportation...
News | 2023-07-11
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Table of contents
Introduction
Overview
Proposed regulatory changes
Your feedback and how to submit it
How the CTA uses your views
Annex A: Rebooking and refunds in APPR 2019
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Publication | 2023-07-11
Gatineau – July 10, 2023
Tom Oommen, Director General, Analysis and Outreach Branch and spokesperson of the Canadian Transportation Agency (CTA) will be holding a virtual technical briefing on the CTA's next steps in the area of air passenger protection and how the CTA plans to strengthen the Air...
News | 2023-07-10
(1) On or about June 29, 2022, Air Canada failed to provide passenger (48TBKE), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which she had indicated a preference, including a method that is...
Enforcement Actions | 2023-06-29
(A) On or about February 25, 2023, at Montréal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of the audible announcement made at 10:23, the reason for the delay for flight number AC944, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-06-28
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Background on the decision related to traveling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for...
News | 2023-06-23
(A) On or about December 16, 2022, Porter Airlines Inc. on its website (www.flyporter.com) sold, caused to be sold or publicly offered for sale in Canada an air service using large aircraft without holding a licence issued under Part II of the Canada Transportation Act in respect of that service ,...
Enforcement Actions | 2023-06-22
(A) On or about May 8, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.avianca.com) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-06-19
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Japan Airlines Co., Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number JL17, thereby contravening subsection 13(4) of the Air Passenger Protection...
Enforcement Actions | 2023-06-16
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-06-08