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Displaying 1-10 of 34 items.
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...
Publication | 2022-09-08
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Supplementary Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages
Read the pdf (381 KB) Disclaimer This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
The Canadian Transportation Agency issues preliminary determination on whether Flair is Canadian
March 3rd 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued March 3rd, 2022 its preliminary determination that Flair may not be controlled in fact by Canadians and may, therefore, not be ‘’Canadian’’, as defined in the Canada Transportation...
News | 2022-03-03
Summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
Read the pdf (372 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures   This is a...
Web page | 2022-03-14
Summary of the Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (297 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: What are tactile row markers   This is a plain language summary of the Assistance...
Web page | 2022-03-14
Summary of the Best Practices for Interacting with Persons with Disabilities: A Guide
Read the pdf (336 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   This is a plain language summary of the Best...
Web page | 2022-03-14
Important Notice to Sunwing Passengers regarding the Network outage
Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.
News | 2022-04-20
The Canadian Transportation Agency issues final determination on whether Flair is Canadian
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian. The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22

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