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CTA launches consultation on new refund requirements
December 21, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) launched today a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for...
News | 2020-12-21
Consultation on new refund requirements
On December 21, 2020, the Canadian Transportation Agency (CTA) launched a consultation to develop a new regulation requiring airlines to provide passengers with refunds when there is a flight cancellation, or a lengthy delay, and it is not possible to complete the passengers' itinerary within a...
Consultation | 2020-12-21
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
CTA Holds Public Consultation on Requests for Temporary Adjustments to the Requirements of the Air Passenger Protection Regulations
December 11, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today launched a consultation to hear from members of the public, consumer groups and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations...
News | 2020-12-11
Consultation paper on requested temporary adjustments to the Air Passenger Protection Regulations
The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines (Sunwing) have asked the Canadian Transportation Agency (Agency) to temporarily adjust certain compensation and rebooking requirements under the Air Passenger...
Web page | 2020-12-11
Public Consultation on Requests for Temporary Adjustments to the Air Passenger Protection Regulations
On December 11, 2020, the Canadian Transportation Agency (CTA) launched a consultation to hear from members of the public, consumer advocates and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations under the Air Passenger Protection Regulations (...
Consultation | 2020-12-11
FAQs: Drone Operations and Air Cargo Licencing
What is new? A milestone. On October 26, 2020, the Canadian Transportation Agency issued the first licence in Canada for a drone cargo delivery service . I am a drone operator thinking about providing drone services. Do I need a licence? If you plan to operate a publicly available air service to...
Web page | 2020-12-03
Notice of Virtual Oral Hearing: Application by Lui Greco against Air Canada
In the matter of Application by Lui Greco against Air Canada Case No. 17-05263 The Canadian Transportation Agency (Agency) will hold a virtual oral hearing from Wednesday, January 27 to Friday, January 29, 2021, from 9:00 a.m. to 5:00 p.m. (EST). The purpose of the oral hearing is to allow the...
News | 2020-11-24
Air passenger protection during and beyond the pandemic
by Scott Streiner, Chair and CEO, Canadian Transportation Agency (Hill Times 2020-11-16) The global collapse of air travel as a result of the COVID-19 pandemic is without precedent in the century since the dawn of international commercial aviation. Many passengers have experienced frustration,...
Speeches | 2020-11-13

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