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Forward Regulatory Plan: 2020 to 2022 – Minor amendments to air-related regulations
Enabling act(s) Canada Transportation Act Description The objective of the proposed initiative is to improve clarity and consistency, correct minor errors, repeal obsolete provisions, and make targeted adjustments to air-related regulations that were part of the CTA's Regulatory Modernization...
Web page | 2020-09-04
CTA Initiatives to Advance Accessible Air Travel Internationally
Accessible transportation is an essential part of modern life and important for all Canadians. About one in five of Canadians has a disability, and this proportion is growing as the average age of the population rises. Air travel is global – but from one country to another, there are different...
Web page | 2020-08-26
International Civil Aviation Organization
In 2019–20, the CTA worked with government partners at the Canadian mission to the International Civil Aviation Organization (ICAO) during both the ICAO General Assembly and sessions of the Facilitation Panel (FALP) to raise the profile of accessibility in air travel. The CTA led efforts to...
Web page | 2020-08-26
Transportation and storage of wheelchairs and other mobility aids
The CTA created an International Working Group (IWG) to develop recommendations for future action related to issues around the safe storage and transportation of wheelchairs and other mobility aids and hosted an international forum in June 2018. IWG members included airlines and their trade...
Web page | 2020-08-26
CTA opens inquiry into complaints regarding reasons for flight delays or cancellations
February 13, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately communicating the reasons for flight delays or cancellations. On December 15, 2019, the...
News | 2020-02-13
Baggage Liability Limits Increase for Air Travellers
December 27 2019 – Gatineau, QC – Canadian Transportation Agency Starting December 28, 2019, limits of liability of the Montreal Convention will increase. Based on this rise, air passengers who travel internationally will now have the right to compensation for damages for lost or damaged baggage...
News | 2019-12-27
What you need to know when your air travel is disrupted
CTA Air Travel Complaints If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Effective December 28th, 2019 - Notification to Air Carriers of Upward Revision of the Limits of Liability Governed by the Montreal Convention
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
Denied Boarding: A Guide
I. Introduction This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is...
Web page | 2019-12-17
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including connecting flights. In the event of a tarmac delay, the airline operating the affected flight is responsible for meeting obligations to...
Web page | 2019-12-17

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