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Remarks from the Chair and CEO, France Pégeot, at the ATAC Canadian Aviation Conference and Tradeshow, on November 18, 2021
Check against delivery Opening Good morning everyone. Thank you for the invitation and the opportunity this gives me to escape my home, actually my dining room table. I hope this will be the first of many "return to normal" meetings! This is my first work engagement outside of Ottawa since...
Speeches | 2022-09-22
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Published February 2021 Updated June 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase...
Publication | 2022-09-08
New refund regulations now in force
September 8, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. Related content...
News | 2022-09-08
Canadian Transportation Agency has issued a decision ordering the payment of compensation to passengers affected by a cancellation caused by a crew shortage
On August 26, 2022, the Canadian Transportation Agency (Agency) issued a decision regarding a flight cancellation caused by a crew shortage. In this decision, the Agency found that Air Canada did not provide evidence demonstrating that the cancellation of the applicants' flight was outside its...
News | 2022-08-26
FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2022-08-15
Canadian Transportation Agency has issued a decision which clarifies when crew shortages may be considered within the airline's control
The Canadian Transportation Agency (Agency) issued on July 12, 2022, a decision on air passenger rights in Canada. In this decision, the Agency found that the cancellation of the applicant's flight, which was due to a crew shortage, was within WestJet's control. The Agency ordered WestJet to pay...
News | 2022-07-12
Regulations Amending the Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction The COVID-19 pandemic and subsequent collapse of global air...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Related content News release: New refund regulations now in force...
Web page | 2022-06-22
New refund regulations
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
The Canadian Transportation Agency issues final determination on whether Flair is Canadian
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian. The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01

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