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Displaying 151-160 of 629 items.
Notice: Requirements for discontinuance of air services
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
What air passengers need to know now that borders are opening up
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Types and Categories of Flight Disruption: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (512 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the...
Publication | 2021-11-17
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Supplementary Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages
Read the pdf (381 KB) Disclaimer This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
The Canadian Transportation Agency issues preliminary determination on whether Flair is Canadian
March 3rd 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued March 3rd, 2022 its preliminary determination that Flair may not be controlled in fact by Canadians and may, therefore, not be ‘’Canadian’’, as defined in the Canada Transportation...
News | 2022-03-03
Summary of the Personnel Training for the Assistance of Travellers with Disabilities: A Guide
Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
Summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
Read the pdf (372 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures   This is a...
Web page | 2022-03-14

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