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Displaying 251-260 of 621 items.
CTA opens inquiry into complaints regarding reasons for flight delays or cancellations
February 13, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately communicating the reasons for flight delays or cancellations. On December 15, 2019, the...
News | 2020-02-13
International Civil Aviation Organization
In 2019–20, the CTA worked with government partners at the Canadian mission to the International Civil Aviation Organization (ICAO) during both the ICAO General Assembly and sessions of the Facilitation Panel (FALP) to raise the profile of accessibility in air travel. The CTA led efforts to...
Web page | 2020-08-26
Transportation and storage of wheelchairs and other mobility aids
The CTA created an International Working Group (IWG) to develop recommendations for future action related to issues around the safe storage and transportation of wheelchairs and other mobility aids and hosted an international forum in June 2018. IWG members included airlines and their trade...
Web page | 2020-08-26
CTA Initiatives to Advance Accessible Air Travel Internationally
Accessible transportation is an essential part of modern life and important for all Canadians. About one in five of Canadians has a disability, and this proportion is growing as the average age of the population rises. Air travel is global – but from one country to another, there are different...
Web page | 2020-08-26
Consultation paper on requested temporary adjustments to the Air Passenger Protection Regulations
The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines (Sunwing) have asked the Canadian Transportation Agency (Agency) to temporarily adjust certain compensation and rebooking requirements under the Air Passenger...
Web page | 2020-12-11
CTA Holds Public Consultation on Requests for Temporary Adjustments to the Requirements of the Air Passenger Protection Regulations
December 11, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today launched a consultation to hear from members of the public, consumer groups and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations...
News | 2020-12-11
Public Consultation on Requests for Temporary Adjustments to the Air Passenger Protection Regulations
On December 11, 2020, the Canadian Transportation Agency (CTA) launched a consultation to hear from members of the public, consumer advocates and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations under the Air Passenger Protection Regulations (...
Consultation | 2020-12-11
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
How the CTA will be processing refund-related complaints resulting from the pandemic
Updated -  Financial support announced for Air Canada, Air Transat, Sunwing and Porter As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13

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