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Client Satisfaction Research 2009-2010
Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Client Satisfaction Research 2009-2010 Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Back to top Executive Summary Ipsos Reid was...
Publication | 2011-08-11
Notification to air carriers of upward revision of the limits of liability governed by the Montreal Convention
Effective December 28, 2024, the International Civil Aviation Organization (ICAO) will increase the liability limits under the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal Convention) in respect to passenger death and injury, passenger delay and lost,...
News | 2024-12-23
Departmental Results Report 2022–2023
Message from the Chair and Chief Executive Officer During the 2022-2023 fiscal year, the Canadian transportation industry continued to recover from the COVID-19 pandemic's impacts and adapt to a continuously changing environment. The efficiency of the supply chain continued to be tested, and air...
Publication | 2023-11-09
Strategic Framework 2021-2025 – Proud of our history, ready for the future
 Outcomes In alignment with the National Transportation Policy, the CTA contributes to achieve: An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.  Vision A modern high-...
Web page | 2025-03-03
Canadian Transportation Agency recognized as one of the National Capital Region's top employers for a second year in a row
March 20, 2025 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has been named as one of the National Capital Region's Top Employers for 2025. This special designation recognizes employers in the Ottawa-Gatineau area that are leaders in providing...
News | 2025-03-20
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2025-05-06
What is Mediation?
Introduction The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted. Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Careers at the Canadian Transportation Agency
The Canadian Transportation Agency has a long-standing reputation as a trusted and respected Government of Canada tribunal and regulator. That's because transportation matters to us. We work hard to ensure that our national transportation system is competitive, efficient and accessible to all...
Web page | 2025-03-21
Annual Report 2023–2024
Read the pdf (832 KB) Message from the Chair and CEO: A transformational change to better serve Canadians The last fiscal year (2023-2024) was a period of transformation and renewal at the Canadian Transportation Agency (Agency). Over the past several years the Agency has...
Publication | 2024-11-05

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