Agency site

Displaying 1-10 of 269 items.
Working at the Agency
Why choose the Agency? Here are some of the reasons why you can have an engaging and meaningful career at the Agency: We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force. We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
Performance and statistics
Service standards Service Standards of the Agency Service standards for Air Service Licences Issued Fiscal year 2020–2021 Fiscal year 2019–2020 Fiscal year 2018–2019 Air travel complaints per 100 flights – by airline Air travel complaint...
Web page | 2026-04-15
Access to Information and Privacy
Completed access to information requests The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada. Related information Sources of federal government...
Web page | 2025-10-17
Transparency
Contents Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy Proactive Disclosure The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2025-06-06
Terms and Conditions
Canadian Transportation Agency website terms and conditions Privacy Notice The Canadian Transportation Agency (Agency) is committed to providing websites that respect the privacy of its visitors. This privacy notice summarizes the privacy practices for the Agency’s online activities. All...
Web page | 2017-02-28
Acts and regulations
The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. It oversees the very large and complex Canadian transportation system, which is...
Web page | 2019-07-08
Service Standards - Air Service Licences
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Transportation Agency under normal circumstances. The Agency is the aeronautical authority for Canada that issues licences to operate publicly available air services. The...
Web page | 2016-12-05
Standard for Air Service Licences 2017-2018
Service standard The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements. Performance target The target for achieving this service standard is set at 85 percent. Performance...
Web page | 2017-05-15
Service standards of the Agency
The Agency has set in place high service standards to ensure that it provides efficient and transparent service. Our commitment These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2026-01-07
Code of Values and Ethics for the Canadian Transportation Agency
1. Introduction 1.1 About our Code The Code of Values and Ethics for the Canadian Transportation Agency outlines the core values and expected behaviours that guide us – as Agency employees and public servants – in all activities related to our professional duties. All federal public servants are...
Publication | 2015-10-06

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