Agency site
Displaying 1-10 of 269 items.
Why choose the Agency?
Here are some of the reasons why you can have an engaging and meaningful career at the Agency:
We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force.
We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
Service standards
Service Standards of the Agency
Service standards for Air Service Licences Issued
Fiscal year 2020–2021
Fiscal year 2019–2020
Fiscal year 2018–2019
Air travel complaints per 100 flights – by airline
Air travel complaint...
Web page | 2026-04-15
Completed access to information requests
The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada.
Related information
Sources of federal government...
Web page | 2025-10-17
Contents
Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy
Proactive Disclosure
The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2025-06-06
Canadian Transportation Agency website terms and conditions
Privacy Notice
The Canadian Transportation Agency (Agency) is committed to providing websites that respect the privacy of its visitors. This privacy notice summarizes the privacy practices for the Agency’s online activities.
All...
Web page | 2017-02-28
The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. It oversees the very large and complex Canadian transportation system, which is...
Web page | 2019-07-08
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Transportation Agency under normal circumstances.
The Agency is the aeronautical authority for Canada that issues licences to operate publicly available air services. The...
Web page | 2016-12-05
Service standard
The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.
Performance target
The target for achieving this service standard is set at 85 percent.
Performance...
Web page | 2017-05-15
The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2026-01-07
1. Introduction
1.1 About our Code
The Code of Values and Ethics for the Canadian Transportation Agency outlines the core values and expected behaviours that guide us – as Agency employees and public servants – in all activities related to our professional duties.
All federal public servants are...
Publication | 2015-10-06
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