Agency site

Displaying 251-260 of 269 items.
Regulating the industry
The Agency is responsible for developing and administering regulatory and non-regulatory approaches to a wide range of matters involving federally-regulated air, rail and marine modes of transportation. The national transportation policy permits the market to largely self-regulate. However, it...
Web page | 2014-02-21
Mandate, tools and values
The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. We oversee the very large and complex Canadian transportation system, which is...
Web page | 2017-01-16
Revision of the Canadian Transportation Agency General Rules: Considerations
The Canadian Transportation Agency, as both an economic regulator and an independent, quasi-judicial tribunal, makes economic determinations and resolves disputes on a wide range of matters involving air, and federal rail, marine and bus transportation under the Canada Transportation Act and...
Web page | 2014-01-22
Highlights of the proposed revised General Rules
As part of its effort to ensure that its services are timely, responsive, fair and transparent, the Agency is now proposing revisions to its General Rules that will provide a number of mechanisms to improve the efficiency of case processing in all proceedings. These are: The use of a one-...
Web page | 2013-12-16
Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca. You may also contact the...
Web page | 2025-05-14
Client Satisfaction Research 2009-2010
Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Client Satisfaction Research 2009-2010 Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Back to top Executive Summary Ipsos Reid was...
Publication | 2011-08-11
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted. Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Sources of Federal Government and Employee Information
Introduction to Info Source Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides...
Publication | 2016-09-19
What is Mediation?
Introduction The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Client Satisfaction Research - Final Report 2011-2012
I hereby certify as Senior Officer of Ipsos Reid that the deliverables fully comply with the Government of Canada political neutrality requirements outlined in the Communications Policy of the Government of Canada and Procedures for Planning and Contracting Public Opinion Research.  Specifically,...
Publication | 2012-09-12

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