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FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines
December 19, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the...
News | 2022-12-19
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
WestJet
(A) On or about July 7, 2022, at or near Kelowna International Airport (CYLW), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS3323, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2022-12-05
Opening Remarks from Tom Oommen, DG Analysis and Outreach, to the Standing Committee on Transport, Infrastructure and Communities – November 28, 2022
Chair, I would like to thank the Committee for the invitation to appear today. As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer Resolution at the Agency. As a regulator, the Canadian Transportation Agency develops regulations in accordance with...
Speeches | 2022-11-28
Kississing Lake Lodge Ltd.
(A) On or about April 27-2022, Kississing Lake Lodge Ltd., advertised the price of an air service on their Facebook page without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR.
Enforcement Actions | 2022-11-09
WestJet
(1) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger...
Enforcement Actions | 2022-10-31
AIR CANADA
(A) On or about July 20, 2022, at Montreal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC8011, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. 
Enforcement Actions | 2022-10-20
AIR TRANSAT A.T. INC.
(A) On or about January 6, 2022, Air Transat A.T. Inc. failed to provide the reason for the cancellation of the flight TS681 scheduled on January 25, 2022, thereby contravening paragraph 13(1)a) of the Air Passenger Protection Regulations.
Enforcement Actions | 2022-10-06

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