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February 13, 2021 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that its proposed Accessible Transportation Planning and Reporting Regulations are now published in Part I of the Canada Gazette for public review and comments.
The proposed...
News | 2021-02-13
Accessible Transportation Planning and Reporting Regulations now finalized
The CTA's proposed Accessible Transportation Planning and Reporting Regulations are published in Part I of the Canada Gazette for public review and comments.
In order to identify and remove of barriers – and prevent new...
Consultation | 2021-02-13
The following American Sign Language videos are alternate formats of the Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
Alternate formats available
PDF - Audio - ASL - LSQ
Introduction...
Web page | 2021-02-13
Note: Subject to a Compliance Agreement
(A) On or about February 27, 2020, the Winnipeg Airports Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed...
Enforcement Actions | 2021-02-12
Read the pdf (380 KB)
Introduction
ASL version of this chapter
The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR).
The CTA is bringing forward these...
Publication | 2021-02-11
Alternate format available
PDF
Message From the Chair and Chief Executive Officer
The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each...
Publication | 2021-02-09
What types of rail noise and vibration complaints can the Agency help with?
The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by:
federal freight railways or
public passenger service providers (including ...
Web page | 2021-02-08
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Read the pdf (392 KB)
Watch the ASL videos
1. Purpose
ASL version of this chapter
Continue to next video
This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air...
Publication | 2021-01-22
Read the pdf (410 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22