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Speech delivered by Scott Streiner, Chair and CEO, at the Association of Canadian Port Authorities' annual conference in Thunder Bay, on September 8, 2016
Check against delivery
I'm pleased to have the opportunity to speak with you today about the roles the Canadian Transportation Agency plays...
Speeches | 2016-09-28
We're here to help.
Email us
info@otc-cta.gc.ca
Frequently asked questions
Air Travel Complaints
What types of complaints does the Agency handle?
How do I file an airline complaint?
What's the status of my complaint?...
Web page | 2016-09-26
What are your rights and responsibilities when flying?
Who must have a tariff?
What are a carrier’s responsibilities to its tariff?
What’s included in a tariff?
Where can you find a carrier’s tariff?
What are your rights and responsibilities when flying?
Travellers and air carriers both have...
Web page | 2016-09-26
Persons with disabilities have a right to equal access to federal transportation services.
We can help with complaints that are related to a person's disability and occurred while travelling on the national transportation system, which includes:
airlines operating within, to, or from...
Web page | 2016-09-26
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: conformite-compliance@otc-cta.gc.ca.
You may also contact the enforcement...
Web page | 2016-09-22
September 21, 2016NOTICE OF ORAL HEARINGApplication by Univar Canada Ltd. (Univar) against Canadian Pacific Railway Company (CP), requesting that the Canadian Transportation Agency (Agency) find that CP has failed to fulfill its level of service obligations for the receiving, loading, carrying and...
News | 2016-09-21
Explanatory notes
The Agency publishes certain public information about Canada's air transport agreements and arrangements such as the traffic rights that may be exercised by designated airlines under air agreements or other instruments.
Countries included in the "Agreement on Air Transport...
Web page | 2016-09-21
Executive Summary
This report details the key findings and conclusions which follow from the 2015-2016 client satisfaction research among clients of the Canadian Transportation Agency. Separate phases of quantitative and qualitative research were conducted.
The quantitative research consisted of...
Publication | 2016-09-19
Client service is one of the key priorities of the Canadian Transportation Agency.
To gauge its success as a client-centred organization, the Agency has developed and implemented a comprehensive, multi-year client satisfaction survey program. Since its launch in 2009, the program has generated...
Web page | 2016-09-19
Introduction to Info Source
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides...
Publication | 2016-09-19