Agency site
Displaying 1-10 of 93 items.
Why choose the Agency?
Here are some of the reasons why you can have an engaging and meaningful career at the Agency:
We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force.
We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
What are your rights and responsibilities when flying?
Who must have a tariff?
What are a carrier’s responsibilities to its tariff?
What’s included in a tariff?
Where can you find a carrier’s tariff?
What are your rights and responsibilities when flying?
Travellers and air carriers both...
Web page | 2016-09-26
The Government of Canada’s national transportation policy, as set out in the Canada Transportation Act, permits the market to largely self-regulate. However, it also acknowledges that regulation may be required to meet public objectives or in cases where parties are not served by effective...
Web page | 2016-11-24
The Canadian Transportation Agency has information and resources to help you to plan your travel. If you run into problems while travelling and cannot resolve them directly with your air carrier, the Agency can help you resolve a wide range of transportation disputes. The Agency has a mandate to...
Web page | 2016-03-31
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Transportation Agency under normal circumstances.
The Agency is the aeronautical authority for Canada that issues licences to operate publicly available air services. The...
Web page | 2016-12-05
Purpose of this Code of Practice
This Code contains accessibility standards developed to achieve a minimum level of accessibility for persons with disabilities when using non-National Airports System (non-NAS) air terminals, and sets out what the Agency expects of these air terminal operators when...
Publication | 2016-01-21
Sample Tariff (Tariff containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada)
Supporting documents
(Other updated Sample Tariffs will be released and published once they are finalized...
Web page | 2016-09-15
Complaints about baggage
If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14
Federal transportation providers and terminal operators are required to train their staff and contracted personnel on how to assist persons with disabilities.
The standards for these services are set out in the Accessible Transportation for Persons with Disabilities Regulations, Personnel Training...
Web page | 2016-04-13
How to create an agreement
The parties involved in constructing a railway line across another railway line may negotiate any aspect of a crossing.
When negotiating an agreement the parties may want to consider the following items:
location of the crossing;
a description of the project;
the...
Web page | 2016-03-30