Agency site
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What are your rights and responsibilities when flying?
Who must have a tariff?
What are a carrier’s responsibilities to its tariff?
What’s included in a tariff?
Where can you find a carrier’s tariff?
What are your rights and responsibilities when flying?
Travellers and air carriers both...
Web page | 2016-09-26
Types of disputes we can resolve
Air travel complaints
Accessibility complaints
Rail complaints
Marine complaints
Comparison of dispute resolution services
Facilitation
An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13
Complaints about baggage
If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14