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Introduction
The Crown has a duty to consult Indigenous peoples when it contemplates an action, such as a project authorization, that may adversely affect established or asserted Indigenous rights or interests.
Once consultation has taken place, the Crown has a duty...
Publication | 2021-03-01
Future-Oriented Statement of Operations (Unaudited)
For the year ending March 31
Forecast Results 2020- 21
Planned Results 2021- 22
Expenses
Independent regulatory and dispute-resolution services for transportation providers and users
34,086,676
27,...
Publication | 2021-02-25
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Summary of the Regulations
ASL version of this chapter
The Canadian Transportation Agency (CTA) has developed new regulations to make sure that accessibility-related orders of the CTA can be enforced...
Publication | 2021-02-16
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Introduction
ASL version of this chapter
The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR).
The CTA is bringing forward these...
Publication | 2021-02-11
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Message From the Chair and Chief Executive Officer
The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each...
Publication | 2021-02-09
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
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1. Purpose
ASL version of this chapter
Continue to next video
This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air...
Publication | 2021-01-22
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Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
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