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This report covers the 2019 to 2020 fiscal year. A fiscal year runs from April 1 to March 31.
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Service standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has developed service standards. Service standards state the...
Publication | 2020-07-21
1. Purpose
This guide explains the requirements in the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) regarding assistance locating passenger seats and tactile row markers. In particular, this guide describes:
What are tactile row markers;
Obligations of air, rail,...
Publication | 2020-06-30
1. Purpose
This guide provides best practices for transportation service providers subject to the requirements in the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). These best practices are designed to assist transportation service provider personnel in their...
Publication | 2020-06-30
Introduction
The Access to Information Act (ATIA) was proclaimed on July 1, 1983. It grants all Canadian citizens and permanent residents the right to examine or receive copies of records under the control of a federal government institution, subject to limited and specific circumstances. The ATIA...
Publication | 2020-05-06
Introduction
The Privacy Act (PA), proclaimed in 1983, protects the privacy of individuals who are Canadian citizens or permanent residents with respect to personal information about themselves held by the Canadian government. The PA provides individuals with the right to access their personal...
Publication | 2020-05-06
1. Purpose
This guide explains the obligations of the Canadian Air Transport Security Authority (CATSA) and the Canada Border Services Agency (CBSA), under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), regarding the services they have to provide in respect of...
Publication | 2020-05-01
1. Purpose
This guide explains the obligations of carriers under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to provide additional seats to passengers with disabilities. In particular, this guide explains:
Who is covered by the additional seating obligations...
Publication | 2020-05-01
1. Introduction
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience, including services,...
Publication | 2020-05-01
Introduction
Accessible transportation for persons with disabilities is a human right that reflects the fundamental principles of equality, inclusion and dignity.
A core mandate of the Canadian Transportation Agency (CTA) is to protect this right. Under Part V of the Canada Transportation Act,...
Publication | 2020-05-01
1. Purpose
This guide explains the obligations of transportation service providers, under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), regarding communication with persons with disabilities. In particular, this guide describes:
what information they must...
Publication | 2020-05-01
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