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Types and Categories of Flight Disruption: A Guide
1. Purpose This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations. These apply to flights to, from and within Canada, including connecting flights. In particular, it explains that the causes of flight disruption fall into three...
Publication | 2021-01-22
Application of the Air Passenger Protection Regulations: A Guide
1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR; criteria to help determine what is included in the scope; scope limitations; and airline responsibility for APPR obligations. It is...
Publication | 2021-01-22
Communicating Key Information to Passengers: A Guide
1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
I. Purpose This guide explains what airlines must do to meet baggage requirements of the Air Passenger Protection Regulations for domestic services. In particular, it explains that: airlines operating domestic flights that are not captured by the Montreal Convention are liable in cases of lost,...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including connecting flights. In the event of a tarmac delay, the airline operating the affected flight is responsible for meeting obligations to...
Publication | 2021-01-22
Denied Boarding: A Guide
1. Introduction This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is...
Publication | 2021-01-22
Flight Delays and Cancellations: A Guide
1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible for meeting...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (accompanying passenger) at no additional charge. The guide covers: When and how an airline must help seat...
Publication | 2021-01-22
The Maximum Revenue Entitlement: A Guide
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal information on the Maximum Revenue Entitlement, see the Canada Transportation Act, Division VI. In case of differences between this guide and the legislation,...
Publication | 2020-12-22
International Air Charters: A Guide
Alternate format available PDF Introduction This guide is for airlines licensed by the Canadian Transportation Agency (CTA) to provide non-scheduled services to and from Canada ("licensees"). It explains the CTA's requirements for licensees that want to operate international...
Publication | 2020-12-14

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