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News Release
Consultation on proposed changes
Consultation Paper
Submissions
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Introduction
On June 22, 2023,...
Publication | 2023-11-15
Message from the Chair and Chief Executive Officer
During the 2022-2023 fiscal year, the Canadian transportation industry continued to recover from the COVID-19 pandemic's impacts and adapt to a continuously changing environment. The efficiency of the supply chain continued to be tested, and air...
Publication | 2023-11-09
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What We Heard
News Release
Consultation Paper
Submissions
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
The Canadian Transportation Agency (CTA) is publishing a summary of comments...
Consultation | 2023-11-15
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Note: Subject to a Compliance Agreement
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 73 violations of failing to provide passengers (DM99TS), (...
Enforcement Actions | 2023-11-01
Note : Penalty dismissed by TATC on May 23, 2025, pursuant to RA-137-23
Date of revision : July 14, 2025
Enforcement Actions | 2023-11-09
(1) On or about July 20, 2023, Delta Air Lines, Inc. failed to provide passenger (HHERQ8), affected by the delay of flight DL3777 scheduled to depart on July 20, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that...
Enforcement Actions | 2023-11-17
(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their...
Enforcement Actions | 2023-11-17
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27
Note: Penalty dismissed by TATC on August 7, 2025, pursuant to RR-134-23
Date of revision: Thursday August 11, 2025
Enforcement Actions | 2023-11-27