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1. Introduction
On June 22, 2023, the Budget Implementation Act, 2023 (BIA) received Royal Assent and came into force. It modified the Canada Transportation Act (Act) to clarify, simplify and strengthen the Canadian air passenger protection regime and provided a new...
Publication | 2024-09-18
What's changed?
Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint.
What is a fee proposal?
When consulting with...
Web page | 2024-09-18
The Canadian Transportation Agency (CTA) has published a fee proposal outlining how it intends to recover costs for processing eligible air travel complaints, and is now accepting comments.
Interested parties now have until Monday, November 4, 2024, to submit their comments online.
Consult the...
News | 2024-09-26
September 27, 2024 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $48,000 against Royal Dutch Airlines (KLM) for 30 violations of the Air Passenger Protection Regulations (APPR) regarding its...
News | 2024-09-27
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2024-10-18
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Introduction
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2024-10-18
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-10-30
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Introduction to the 2023 to 2024 Departmental Sustainable Development Strategy Report
The 2022 to 2026 Federal Sustainable Development Strategy (FSDS) presents the Government of Canada’s sustainable development goals and targets, as required by the Federal...
Publication | 2024-11-01
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2024-11-04
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Message from the Chair and CEO:
A transformational change to better serve Canadians
The last fiscal year (2023-2024) was a period of transformation and renewal at the Canadian Transportation Agency (Agency).
Over the past several years the Agency has...
Publication | 2024-11-05