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Displaying 1-10 of 63 items.
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy...
Publication | 2022-02-11
Supplementary Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages
Read the pdf (381 KB) Disclaimer This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
Determination No. A-2021-171
Publication |
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans
Read the pdf (694 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available. Introduction An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (524 KB) Plain language Summary A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available. Introduction The purpose of this guide is to explain transportation service...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports
Read the pdf (549 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available. Introduction A progress report provides updates on the implementation of a...
Publication | 2021-12-22
Determination No. R-2021-166
Publication |
Determination No. A-2021-167
Publication |
Determination No. A-2021-164
Publication |
Flight Delays and Cancellations: A Guide
Read the pdf (451 KB) 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible...
Publication | 2021-11-17

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