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Compliance Agreements: Guide for Federal Transportation Service Providers
Table of contents Introduction Part A: Agreements and how to request one Part B: Your agreement and possible outcomes More information Annex A: Legislative and Regulatory references Read the pdf (328 KB)   Disclaimer This is not a legal document. The...
Publication | 2024-03-06
Personnel Training for the Assistance of Travellers with Disabilities: A Guide
Read the pdf (516 KB) Plain language summary A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available. 1. Purpose This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
Guide to Railway Charges for Crossing Maintenance and Construction 2023
Read the pdf (695 KB) Effective September 1st, 2023 Note The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Kansas City Railway Company (CPKC) in 2019, which the Agency has indexed for 2023....
Publication | 2023-09-15
Accessible Transportation Complaints: A Guide
Watch the ASL videos Introduction ASL version of Introduction Continue to the next video: Accessible transportation mandate   This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Supplementary Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages
Read the pdf (381 KB) Disclaimer This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans
Read the pdf (694 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available. Introduction An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports
Read the pdf (549 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available. Introduction A progress report provides updates on the implementation of a...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (524 KB) Plain language Summary A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available. Introduction The purpose of this guide is to explain transportation service...
Publication | 2021-12-22

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