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Disclaimer
This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy...
Publication | 2022-02-11
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Disclaimer
This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
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Plain language Summary
A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available.
Introduction
The purpose of this guide is to explain transportation service...
Publication | 2021-12-22
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Plain language Summary
A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available.
Introduction
An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
Read the pdf (549 KB)
Plain language Summary
A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.
Introduction
A progress report provides updates on the implementation of a...
Publication | 2021-12-22
Airport congestion and flight issuesWhat passengers need to know about delays, cancellations and missing baggage
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1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a...
Publication | 2021-11-17
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issuesWhat passengers need to know about delays...
Publication | 2021-11-17
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issuesWhat passengers need to know about delays...
Publication | 2021-11-17
Read the pdf (735 KB)
Effective November 1st, 2021
Note
The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Railway Company (CP) in 2019, which the Agency has indexed for 2021.
Introduction
The...
Publication | 2021-10-21
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Disclaimer
This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Requirements for an own motion investigation are set out in the Canada Transportation Act,...
Publication | 2021-07-28
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