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1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is...
Publication | 2021-11-17
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1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons,...
Publication | 2021-11-17
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1. Purpose
This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations (APPR). These apply to flights to, from and within Canada, including connecting flights. In particular, it explains that the...
Publication | 2021-11-17
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Effective November 1st, 2021
Note
The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Railway Company (CP) in 2019, which the Agency has indexed for 2021.
Introduction
The...
Publication | 2021-10-21
Disclaimer
This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Requirements for an own motion investigation are set out in the Canada Transportation Act, subsection 116(1.11).
In case of differences between this guide and...
Publication | 2021-07-28
Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2 to 8.5; and Canada's Policy for...
Publication | 2021-06-18
1. Introduction
All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage to property.
This guide explains the insurance requirements for airlines...
Publication | 2021-06-18
Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2 to 8.5; and Canada's Policy for...
Publication | 2021-06-18