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Displaying 41-50 of 54 items.
Guide to Railway Charges for Crossing Maintenance and Construction 2021
Read the pdf (735 KB) Effective November 1st, 2021 Note The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Railway Company (CP) in 2019, which the Agency has indexed for 2021. Introduction The...
Publication | 2021-10-21
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (524 KB) Plain language Summary A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available. Introduction The purpose of this guide is to explain transportation service...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans
Read the pdf (694 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available. Introduction An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports
Read the pdf (549 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available. Introduction A progress report provides updates on the implementation of a...
Publication | 2025-03-20
Service dogs: A Guide
Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Chapter 2. What is considered to be a service dog   This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2026-02-17
Space for Service Dogs Onboard Transportation Equipment: A Guide
Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Chapter 2. What is considered to be a service dog   This guide provides information for air carriers and federal passenger rail, marine (ferry) and bus carriers...
Publication | 2026-02-17
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations: airlines operating...
Publication | 2023-01-16
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22

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