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Displaying 111-120 of 242 items.
Client Satisfaction Research - Final Report 2011-2012
I hereby certify as Senior Officer of Ipsos Reid that the deliverables fully comply with the Government of Canada political neutrality requirements outlined in the Communications Policy of the Government of Canada and Procedures for Planning and Contracting Public Opinion Research.  Specifically,...
Publication | 2012-09-12
Client Satisfaction Research 2009-2010
Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Client Satisfaction Research 2009-2010 Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Back to top Executive Summary Ipsos Reid was...
Publication | 2011-08-11
Compliance Report: Terminal Code
The Agency found that the majority of federally-regulated transportation terminals are now fully compliant with provisions of the Code of Practice: Passenger Terminal Accessibility. I. Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the...
Publication | 2010-10-21
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...
Publication | 2022-09-08
Accessibility-Related Airlines Policy Changes
Airlines can modify their accessibility policies and practices which may have an impact on passengers with disabilities who may not be aware of these changes. For example, in June 2024, WestJet updated its mobility aid weight and size, and handling policy and updated its size and weight limits for...
Publication | 2025-01-27
Departmental Results Report 2022–2023
Message from the Chair and Chief Executive Officer During the 2022-2023 fiscal year, the Canadian transportation industry continued to recover from the COVID-19 pandemic's impacts and adapt to a continuously changing environment. The efficiency of the supply chain continued to be tested, and air...
Publication | 2023-11-09
Five-year review of interswitching regulations and rates: Consultation paper
Read the pdf (298 KB) Return to 2024 Interswitching consultation Introduction As required by the Canada Transportation Act (Act), every five years the Canadian Transportation Agency (CTA) reviews its Railway Interswitching...
Publication | 2025-03-14
What is Mediation?
Introduction The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted. Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Annual Report 2023–2024
Read the pdf (832 KB) Message from the Chair and CEO: A transformational change to better serve Canadians The last fiscal year (2023-2024) was a period of transformation and renewal at the Canadian Transportation Agency (Agency). Over the past several years the Agency has...
Publication | 2024-11-05

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