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Displaying 211-220 of 242 items.
Space for Service Dogs Onboard Transportation Equipment: A Guide
Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Chapter 2. What is considered to be a service dog   This guide provides information for air carriers and federal passenger rail, marine (ferry) and bus carriers...
Publication | 2026-02-17
Annual Report 2019–2020
Canadian Transportation Agency Download PDF   Table of contents Message from the Chair and CEO About the CTA Transportation industry trends Legislative developments Key CTA initiatives Determinations and...
Publication | 2020-11-04
Departmental Results Report 2019-2020
Alternate format available PDF Message from the Chair and Chief Executive Officer I am writing this introductory message at a time when the COVID-19 pandemic and its widespread impacts are very much on everyone's mind. The pandemic has caused major disruptions to our personal...
Publication | 2020-12-07
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations: airlines operating...
Publication | 2023-01-16
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Departmental Plan 2021-2022
Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each of us as individuals, the economy, and societies...
Publication | 2021-02-09
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13

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