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Displaying 221-230 of 242 items.
Types and Categories of Flight Disruption: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (512 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the...
Publication | 2021-11-17
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Departmental Plan 2022-2023
Message From the Chair and Chief Executive Officer The last few years have seen the Canadian Transportation Agency (CTA) strengthening the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the transportation system. Along...
Publication | 2022-03-02
Annual Report 2021–2022
Canadian Transportation Agency Download the PDF of the Annual Report Table of contents Message from the Chair and CEO Who we are Transportation industry context Regulating industry Resolving disputes Assessment of the Act Appendix: Reporting on dispute...
Publication | 2022-11-07
Annual Report 2022–2023
Canadian Transportation Agency Download the PDF of the Annual Report Table of contents Message from the Chair and CEO: Building for the Future Who we are The transportation industry context of our work Regulating transportation Resolving disputes...
Publication | 2023-10-17
Quarterly Financial Report for the quarter ended December 31, 2025
Management statement for the quarter ending December 31, 2025 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury...
Publication | 2026-02-25
Guidelines Respecting Net Salvage Value Determination Applications
Part 1 – Introduction 1.1 Context of the Guidelines The Canada Transportation Act (Act) provides a framework for railway companies under federal jurisdiction to transfer or discontinue railway lines provided certain procedures are followed. The Act also sets out a process that must be followed...
Publication | 2023-12-11
Departmental Plan 2025-2026
Erratum: The Canadian Transportation Agency has reviewed the Departmental Plan for fiscal year 2025-26 and under the section “Plans to deliver on core responsibilities and internal services,” under the subsection “Core responsibility 1: Independent regulatory and dispute-resolution services...
Publication | 2025-06-17
Departmental Plan 2026-2027
On this page At a glance From the Chair and Chief Executive Officer (CEO) Plans to deliver on core responsibilities and internal services Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users Internal...
Publication | 2026-03-13
Annual Report on the administration of the Access to Information Act 2023-2024
Read the PDF (787 KB) Introduction The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2024-10-18

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