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Take charge of your travel
Preparing to travel? These resources will help. They will give you some ideas about how to plan and conduct your journey. They describe services designed to facilitate barrier-free travel on airplanes, trains, ferries and buses that cross a provincial/territorial or Canadian border. These...
Web page | 2020-12-03
Consultation paper on requested temporary adjustments to the Air Passenger Protection Regulations
The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines (Sunwing) have asked the Canadian Transportation Agency (Agency) to temporarily adjust certain compensation and rebooking requirements under the Air Passenger...
Web page | 2020-12-11
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
American Sign Language version - Accessible Transportation for Persons with Disabilities Regulations
The following American Sign Language videos are alternate formats of the Accessible Transportation for Persons with Disabilities Regulations. Alternate formats available ASL - LSQ Accessible Transportation for Persons with Disabilities Regulations (ATPDR) -...
Web page | 2020-12-30
Consultations
The Canadian Transportation Agency is committed to consulting with Canadians. Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs. For advice on...
Web page | 2025-10-31
Temporary exemption requests from transportation service providers and submitted comments
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content prosided by external...
Web page | 2021-01-18
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
American Sign Language version : Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
The following American Sign Language videos are alternate formats of the Summary of the Proposed Accessible Transportation Planning and Reporting Regulations Alternate formats available PDF - Audio - ASL - LSQ Introduction...
Web page | 2021-02-13
Request for Conditional Exemptions from the Accessible Transportation for Persons with Disabilities Regulations
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-03-03

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