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Read the pdf (297 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: What are tactile row markers
This is a plain language summary of the Assistance...
Web page | 2022-03-14
Read the pdf (336 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
This is a plain language summary of the Best...
Web page | 2022-03-14
Watch the American Sign Language (ASL) videos
Overview
ASL version of Overview
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Affected Transportation Service Providers
One of the CTA's core mandates is to...
Web page | 2022-03-14
Enabling act(s)
Canada Transportation Act
Description
These proposed regulations build on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), which were published in the Canada Gazette, Part II on July 10, 2019. The ATPDR establish legally binding requirements in...
Web page | 2022-04-01
Enabling act(s)
Canada Transportation Act
Ministerial Direction
Description
The Minister of Transport has given the CTA the authority, through a Ministerial Direction, to make a regulation to address a gap in the current air passenger protection framework by establishing an obligation for...
Web page | 2022-04-01
This Forward Regulatory Plan provides information on regulatory initiatives that the Canadian Transportation Agency (CTA) aims to propose or finalize in the next 2 years through:
pre-publication in the Canada Gazette, Part I
final publication in the Canada Gazette, Part II
The Forward...
Web page | 2022-04-01
Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
Outcomes
In alignment with the National Transportation Policy, the CTA contributes to achieve:
An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.
Vision
A modern high-...
Web page | 2025-03-03
Introduction
The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control.
Related content...
Web page | 2022-06-22
Related content
News release: New refund regulations now in force
Highlights of the new refund regulations
Air Passenger Protection Regulations (APPR)
Air Passenger Protection: Know your rights
APPR Guides
Q1. What do the amendments require?
Until...
Web page | 2022-06-22
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