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Displaying 361-370 of 558 items.
Summary of the Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (297 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: What are tactile row markers   This is a plain language summary of the Assistance...
Web page | 2022-03-14
Summary of the Best Practices for Interacting with Persons with Disabilities: A Guide
Read the pdf (336 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   This is a plain language summary of the Best...
Web page | 2022-03-14
Accessible Transportation for Persons with Disabilities Regulations Highlights
Watch the American Sign Language (ASL) videos Overview ASL version of Overview This is an American Sign Language (ASL) video with no audio Continue to the next video: Affected Transportation Service Providers   One of the CTA's core mandates is to...
Web page | 2022-03-14
Forward Regulatory Plan: 2022 to 2024 - Phase II of Accessible Transportation for Persons with Disabilities Regulations (Phase II ATPDR)
Enabling act(s) Canada Transportation Act Description These proposed regulations build on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), which were published in the Canada Gazette, Part II on July 10, 2019. The ATPDR establish legally binding requirements in...
Web page | 2022-04-01
Forward Regulatory Plan: 2022 to 2024 - Regulation on New Refund Requirements for Airlines
Enabling act(s) Canada Transportation Act Ministerial Direction Description The Minister of Transport has given the CTA the authority, through a Ministerial Direction, to make a regulation to address a gap in the current air passenger protection framework by establishing an obligation for...
Web page | 2022-04-01
Forward Regulatory Plan: 2022 to 2024
This Forward Regulatory Plan provides information on regulatory initiatives that the Canadian Transportation Agency (CTA) aims to propose or finalize in the next 2 years through: pre-publication in the Canada Gazette, Part I final publication in the Canada Gazette, Part II The Forward...
Web page | 2022-04-01
Compensation for accessibility-related complaints
Amount of compensation the CTA can award for accessibility-related complaints Domestic flights In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
Strategic Framework 2021-2025 – Proud of our history, ready for the future
 Outcomes In alignment with the National Transportation Policy, the CTA contributes to achieve: An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.  Vision A modern high-...
Web page | 2025-03-03
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22

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