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Consultation paper on requested temporary adjustments to the Air Passenger Protection Regulations
The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines (Sunwing) have asked the Canadian Transportation Agency (Agency) to temporarily adjust certain compensation and rebooking requirements under the Air Passenger...
Web page | 2020-12-11
American Sign Language version - Accessible Transportation for Persons with Disabilities Regulations
The following American Sign Language videos are alternate formats of the Accessible Transportation for Persons with Disabilities Regulations. Alternate formats available ASL - LSQ Accessible Transportation for Persons with Disabilities Regulations (ATPDR) -...
Web page | 2020-12-30
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
American Sign Language version : Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
The following American Sign Language videos are alternate formats of the Summary of the Proposed Accessible Transportation Planning and Reporting Regulations Alternate formats available PDF - Audio - ASL - LSQ Introduction...
Web page | 2021-02-13
Request for Conditional Exemptions from the Accessible Transportation for Persons with Disabilities Regulations
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-03-03
Freight Rail Service And Rates: A Summary
In Canada, shippers have a right to railway service, and options for resolving service and rate disputes with federally-regulated railway companies (railways). If you are a shipper, here's what you should know. The railway must give you an adequate and suitable level of service If you have...
Web page | 2021-03-08
Review process for Notices of Violations that set out a warning for contraventions of designated accessibility provisions
Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2025-05-29
Transcripts from working group meetings on the Temporary Exemption Requests from the Accessible Transportation for Persons with Disabilities Regulations
Disclaimer Personal statements Please note that participant comments expressed during the public consultations events are considered personal statements and do not represent the official position of the Canadian Transportation Agency. All participants were given the option to make their oral...
Web page | 2021-05-05
The Canadian Transportation Agency (CTA) service standards and performance information for fiscal year 2019 to 2020
This report covers the 2019 to 2020 fiscal year. A fiscal year runs from April 1 to March 31. On this page Service standards for Air Service Licences Issued As part of its ongoing commitment to provide quality client service, the CTA has developed service standards. Service standards state...
Web page | 2020-07-21
FAQs - Proposed Regulations Amending the Air Passenger Protection Regulations
Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02

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