- Note 1
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See table "Complaints submitted to the Agency to facilitate".
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- Note 2
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Includes cases outside the Agency's mandate, cases about carriers that have ceased operations, withdrawn cases, and cases referred to the Agency's formal process.
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- Note 3
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Includes companies whose numbers for the current reporting period are too small to merit separate identification.
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- Note 4
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Includes companies who ceased operations in the previous reporting periods.
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- Note 5
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Does not include statistics when no specific carrier is identified.
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- Note 6
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Includes statistics for Continental Airlines as of 2012-2013.
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- Note 7
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Includes companies whose numbers for the current reporting period are too small to merit separate identification.
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- Note 8
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Includes companies who ceased operations in the current or previous reporting periods.
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- Note 9
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Includes complaints about the "old" Alitalia (Atalia-Linee Aerree Italiane, S.P.A).
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- Note 10
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Includes companies whose numbers for the current reporting period are too small to merit separate identification.
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- Note 11
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Includes companies who ceased operations in the current or previous reporting periods.
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- Note 12
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Includes companies whose numbers for the current reporting period are too small to merit separate identification.
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- Note 13
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Includes companies who ceased operations in the current or previous reporting periods.
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- Note 14
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Does not include statistics when no specific carrier is identified.
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- Note 15
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 16
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 17
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 18
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 19
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 20
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 21
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 22
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 23
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 24
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 25
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 26
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 27
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 28
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 29
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 30
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 31
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 32
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 33
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 34
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 35
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 36
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 37
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Statistics vary from previous reporting years due to the separate reporting of data for Sunwing and the inclusion of data for Skyservice.
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- Note 38
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Includes Canadian carriers such as Skyservice, Canjet, Porter and Zoom, where applicable.
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- Note 39
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While the Agency is required to report on the number and nature of complaints received, it does not have the jurisdiction to deal with air complaints involving quality or level of service issues, such as the attitude of airline staff. These fall solely within the purview of airline management.
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- Note 40
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Similarly, the Agency does not have jurisdiction over issues related to safety, the complaints for which are mostly referred to Transport Canada.
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- Note 41
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As of April 1, 2014, the Agency has granted certain carriers with the exemption to operate last minute air ambulance and entity cargo charter flights following the Agency's elimination of its after-hours service. It is noted that a total of 28 flights were processed using this new approach and would have ordinarily been captured under air charter permits issued.
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- Note 42
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As of April 1, 2014, the Agency has granted certain carriers with the exemption to operate last minute air ambulance and entity cargo charter flights following the Agency's elimination of its after-hours service. It is noted that a total of 28 flights were processed using this new approach and would have ordinarily been captured under air charter permits issued.
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- Note 43
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A comprehensive process review resulted in a temporary decline in agreements filed with the Agency in 2014-2015.
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- Note 44
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Includes NSV estimates performed by staff under contract with clients.
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