Sunwing Inquiry: Appendix 12: Flights delayed more than 8 hours involving an overnight stay - Notes

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Sunwing states that 80 rooms were blocked at Eaton Chelsea for this flight.

LIMO VOUCHERS:

• Some passengers report they have not been provided with limo/taxi vouchers.
• Sunwing states that taxi vouchers were issued and specifies that Airline Limousine invoiced $29,381 to Sunwing for this period.

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.
• Sunwing states that "rooms were blocked" but the number of rooms used remains undetermined.
• Sunwing reports that $29,381 were invoiced by Airline Limousine" for this period" but it remains unknown whether this applies only to flight.
• Sunwing does not dispute baggage incidents.

• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Taxi and/or limo vouchers were not issued for this flight.

• This flight is detailed in the Inquiry report
• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Taxi and/or limo vouchers were not issued for this flight.

• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Taxi and/or limo vouchers were issued for this flight.

• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Taxi and/or limo vouchers were issued for this flight.

HOTELS:

• One passenger reports they have received hotel accommodation.
• One passenger does not specify but testimony suggests that hotel accommodation was not provided.

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.
• Unknown if taxi and/or limo vouchers were issued for this flight.

• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Sunwing states that taxi and/or limo vouchers were issued for this flight.

• Hotel accommodation was made available for this flight.
• Taxi and/or limo vouchers were issued for this flight.

• Sunwing states that hotel accommodation was made available for this flight.
• Taxi and/or limo vouchers were issued for this flight.

• Hotel accommodation were not made available; Sunwing states hotels were unavailable.
• Unknown if taxi and/or limo vouchers were issued for this flight.

HOTELS:

• One passenger reports hotel accommodation was denied.

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.
• Taxi and/or limo vouchers were issued for this flight.

• Sunwing states that hotel accommodation was made available for this flight
• Unknown if taxi and/or limo vouchers were issued for this flight.

• Sunwing states that hotel accommodation was made available for this flight
• Unknown if taxi and/or limo vouchers were issued for this flight.

HOTELS:

• Sunwing does not consider this event as a overnight according to its criteria because the flight departure was delayed at 02:30 and then delayed again.

 LIMO VOUCHERS:

• Sunwing does not consider this event as a overnight according to its criteria because the flight departure was delayed at 02:30 and then delayed again.

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.

• Sunwing states that hotel accommodation was made available for this flight.
• Taxi and/or limo vouchers were issued for this flight.

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Sunwing states that 8 rooms were used at the Holiday Inn in Dorval

LIMO VOUCHERS:

• Some passengers report they have not been provided with limo/taxi vouchers.
• Sunwing states that they do not provide taxi vouchers in Montreal because of previous fraud but rather reimburse taxi fares incurred

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Sunwing states that 17 rooms were used at the Sheraton Montreal Airport

LIMO VOUCHERS:

• Some passengers report they have not been provided with limo/taxi vouchers.
• Sunwing states that they do not provide taxi vouchers in Montreal because of previous fraud but rather reimburse taxi fares incurred

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Sunwing states that 20 rooms were used at the Aloft Hotel in Dorval

LIMO VOUCHERS:

• Some passengers report they have not been provided with limo/taxi vouchers.
• Sunwing states that they do not provide taxi vouchers in Montreal because of previous fraud but rather reimburse taxi fares incurred

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Sunwing states that 8 rooms were used at the Holiday Inn in Dorval.
• Data provided may indicate that this was not an overnight situation (departure at 01:05)

• Not all passengers were eligible for hotel accommodation and/or limo vouchers as per Sunwing's tariff.
• Unknown if taxi and/or limo vouchers were issued for this flight.

• Sunwing states that hotel accommodation was made available for this flight.
• Unknown if taxi and/or limo vouchers were issued for this flight.

HOTELS:

• Some passengers report they have not received hotel accommodation.
• Some passengers report they have been told that only those who live more than 3 hours drive would get hotel accommodation.
• Sunwing states that 8 rooms were booked at the Quality Inn in Dorval.

• Sunwing states that "rooms were blocked" but the number of rooms used remains undetermined.
• Unknown if taxi and/or limo vouchers were issued for this flight.

• Flight delayed in Punta Cana airport (PUJ) for almost 2 days.
• Passengers initially taken to airport on first day but bussed back to a resort after waiting approx 2 hours at terminal.

• Flight delayed in Puerto Plata airport (POP) for almost 2 days.
• Sunwing states that passengers were kept at hotel and stayed less than 4 hours in the airport.

• Flight delayed in Punta Cana airport (PUJ) for almost 2 days.
• Sunwing states that passengers were kept at hotel and stayed less than 4 hours in the airport.

• Flight delayed in Punta Cana airport (PUJ) for almost 2 days.
• Passengers were bussed back to a different resort for the night.

HOTELS:

• Passengers testimonies indicate that after spending approx 18:00 at the terminal. Passengers were bussed back to a different resort around 01:30 and only had access to rooms between 03:30 and 05:00 (varies).

• Flight delayed in Cancun airport (CUN).

HOTELS:

• One passenger's testimony indicate that after spending approx 12:00 at the terminal; Passengers were bussed back at resort and only had access to rooms at 04:30.

• Flight delayed in Cancun airport (CUN).

• Flight delayed in Cayo Coco airport (CCC).
• Passengers initially taken to airport on first day but bussed back to a resort after waiting approx 3 hours at terminal.

HOTELS:

• This was a night flight after a 17:47 delay. Unknown if if an overnight stay is to be considered for this event.

• Flight delayed in Varadero airport (VRA).
• Sunwing states that passengers were kept at hotel and stayed less than 4 hours in the airport.

• Flight delayed in Varadero airport (VRA).

• Flight delayed in Roatan airport (RTB).
• Passengers were bussed back to a resort for the night.

• Flight delayed in Santa Clara airport (SNU).
• Passengers were taken to airport and bussed back to a resort twice during delay.
• Sunwing states that passengers from flight SWG307 were bumped on airplane by those of flight SWG309 who had waited longer.

• Flight delayed in Santa Clara airport (SNU).
• This plane landed in Montreal during curfew.
• Passengers were taken to airport and bussed back to a resort during delay; Sunwing states that when passengers were bused and no plane was waiting its was because the delay notification did not arrive at hotel before the beginning of the bussing operation.
• Sunwing states that passengers from flight SWG309 were bumped those of flight SWG307 on their dedicated aircraft because they had waited longer.

• Flight delayed in Varadero airport (VRA).

• Flight delayed in Punta Cana airport (PUJ).

HOTELS:

• Some passengers testimonies indicate that the hotel where they were transferred was below expectations.

• Flight delayed in Punta Cana airport (PUJ).

HOTELS:

• Some passengers testimonies indicate that the hotel where they were transferred was below expectations.

• Flight delayed in Punta Cana airport (PUJ).

HOTELS:

• Some passengers testimonies indicate that they were transferred in an unsafe and unhealthy closed section of an hotel where some have found excrement and/or cockroach in rooms.

• Flight delayed in Puerto Plata airport (POP).

• Flight delayed in Cancun airport (CUN) more than 2 days.

HOTELS:

• This was a night flight after a 15:13 delay. Unknown if an overnight stay is to be considered for this event.

• Flight delayed in Cancun airport (CUN).

HOTELS:

• Some passengers testimonies indicate that the hotel where they were transferred was unacceptable.

• Flight delayed in Varadero airport (VRA).
• Passengers were taken to airport and bussed back to a resort twice during delay.

• Flight delayed in Varadero airport (VRA).

HOTELS:

• Some passengers testimonies indicate that they were stuck in the lobby.
• Sunwing states that passengers were transferred back to resort only for food and comfort (evening passes) and not for rooms.
• Sunwing reports that 29 passengers chose to remain at the airport.

• Flight delayed in Montego Bay airport (MBJ).