Sunwing Inquiry: Appendix 13: Tarmac Delays - Notes

Table of contents

Toronto Airport (YYZ) Departures

Flights Original
Date of
Flight
Mitigated Facts  Relevant Issues 
SWG022 15/04/2018

TARMAC DELAY:

  • Some passengers testimonies and data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes.
  • Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
 
SWG218 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water to drink.
  • Sunwing states that 2 services of water were provided; The first at 22:57 and a second aroud 01:30.
  • With regard to tarmac delay, boarding time was 22:02 and deplaning took place around 02:52.
  • Deplaning was not offered since it was the sole intention of the pilot after the failure of the flight plan; Pilot was then awaiting a gate.
  • Snacks were not provided; Sunwing states that it was considered but as engines were running they could not offered. Sunwing also state that there was not enough on board.
SWG271 15/04/2018

TARMAC DELAY:

  • Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
  • Undetermined if Sunwing considers this event as a tarmac delay of over 90 minutes according to its criteria. However they reported that "PAX on board for 2hrs & then offloaded due to lack of Swissport staff to load the aircraft, and adverse weather".
  • With regard to tarmac delay, boarding time was 12:25 and deplaning took place around 14:45.
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).
SWG302 14/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water to drink.
  • Sunwing states that one water service was provided (detailed in report)

SNACKS DURING tarmac delay:

  • Some passengers report they have not received any snack or food
  • Sunwing states that food was offered to people who request it.
  • This flight is detailed in the Inquiry report
  • With regard to tarmac delay, boarding time was 17:27 and deplaning took place around 00:30.
  • Option of deplaning was offered by the pilot however later than the 90 minutes threshold.
  • It remains unknow if food was provided until depletion during tarmac delay.
SWG406 15/04/2018

TARMAC DELAY:

  • Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
  • Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
  • Data provided by Greater Toronto Airport Authority (GTAA) does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 51 mins).
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).
SWG535 16/04/2018

 

  • Sunwing indicated that deplaning was not offered during tarmac delay.
  • Snacks and drinks were not provided during tarmac delay.
SWG706 16/04/2018

TARMAC DELAY:

  • A passenger testimony indicate a tarmac delay exceeding 90 minutes.
  • Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
  • Data provided indicate the aircraft was push-back at 12:42 approx 1:45 after boarding, and took-off at 13:10.
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).
SWG714 15/04/2018

TARMAC DELAY:

  • A passenger testimony and Data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes.
  • Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).
SWG746 15/04/2018

TARMAC DELAY:

  • Some passengers testimonies indicates a tarmac delay exceeding 90 minutes.
  • Data provided by both Sunwing and Greater Toronto Airport Authority (GTAA) Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 87 mins).
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).
SWG752 14/04/2018

TARMAC DELAY:

  • Some passengers testimonies and Data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes just before departure.
  • Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
  • Unknown if deplaning was offered during tarmac delay (if applicable).
  • Snacks and drinks were not provided during tarmac delay (if applicable).

Toronto Airport (YYZ) Arrivals

Flights Original
Date of
Flight
Mitigated Facts  Relevant Issues 
SWG031 15/04/2018

SNACKS DURING tarmac delay:

  • Some passengers report they have not received food or snacks.
  • Sunwing states that snacks were provided only to childrens.
  • 1 passenger states that "The plane ran out of food and drinks halfway through the return flight".
  • Tarmac delay in Toronto airport (YYZ).
  • Water service provided during tarmac delay.
SWG201 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received drinks.
  • Sunwing states that water from portable and from bottles was distributed until depletion.
  • Tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay.
SWG411 15/04/2018

TARMAC DELAY:

  • Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
  • Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 89 mins).
  • Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.
  • Possible tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay (if applicable).
  • No water or drinks provided during tarmac delay (if applicable).
SWG603 14/04/2018

 TARMAC DELAY:

  • Passenger testimony indicate a tarmac delay "for close to 2
    hours
    " thus exceeding 90 minutes.
  • However same passengers report they "Landed at 2:30 AM" and "We were kept inside the plane till 4 AM indicate a tarmac delay" thus not exceeding 90 minutes.
  • Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 80 mins).
  • Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.
  • Possible tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay (if applicable).
  • No water or drinks provided during tarmac delay (if applicable).
SWG627 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received drinks.
  • One passenger reports that Sunwing "ran out of water very quickly"
  • Sunwing states that they have no specific on flight report.
  • Tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay.
SWG685 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water or drinks.
  • Sunwing states that water and juice was served to everyone as per flight report.
  • Tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay.
SWG715 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water or drinks.
  • Sunwing states that 2 water services were done butspecifies that not all passengers were served.
  • This flight is detailed in the Inquiry report
  • Tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay except to 1 passenger who requested.
SWG731 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water or drinks.
  • Some passengers report that water was distributed only in first 3-4 rows .
  • Sunwing states that they have no specific on flight report.

SNACKS DURING tarmac delay:

  • Some passengers report they have not received any snack or food.
  • Some passengers report that a few packages of twizzlers were provided to kids.
  • Sunwing states that food was not offered.
  • Tarmac delay in Toronto airport (YYZ).
SWG731 17/04/2018

 TARMAC DELAY:

  • Passenger testimony indicate a "major delay in getting
    out of the plane"
  • Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 25 mins).
  • Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.
  • Possible tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay (if applicable).
  • No water or drinks provided during tarmac delay (if applicable).
SWG781 15/04/2018

DRINKS DURING tarmac delay:

  • Some passengers report they have not received water or drinks.
  • Sunwing states that water and juices services were served but flight report not precise on number of services.
  • Tarmac delay in Toronto airport (YYZ).
  • No snacks or food provided during tarmac delay.
SWG783 16/04/2018

TARMAC DELAY:

  • A tarmac delay of approx 5:00 occured during a stopover in Cancun following Mexican authorities refusal to deplane.
  • One passenger reports they were initially "told arrangements had been made to fly us all to Cancun, where we would all be put up in hotels overnight".
  • Sunwing states option of deplaning was considered as it was the purpose of this stopover but not allowed.
  • No food or water replenished while in Cancun.

DRINKS DURING tarmac delay:

  • Some passengers report they have not received enough water (was highly limited).
  • Sunwing states that water and juice was served to everyone as per flight report.
  • An unscheduled stop in Cancun was added to avoid time crew expiry resulting in a tarmac delay.
  • Tarmac delay in |Cancun.
  • No snacks or food provided during tarmac delay.
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