Sunwing Inquiry: Appendix 13: Tarmac Delays - Notes

TARMAC DELAY:

• Some passengers testimonies and data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes.
• Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.

DRINKS DURING tarmac delay:

• Some passengers report they have not received water to drink.
• Sunwing states that 2 services of water were provided; The first at 22:57 and a second around 01:30.

• With regard to tarmac delay, boarding time was 22:02 and deplaning took place around 02:52.
• Deplaning was not offered since it was the sole intention of the pilot after the failure of the flight plan; Pilot was then awaiting a gate.
• Snacks were not provided; Sunwing states that it was considered but as engines were running they could not offered. Sunwing also state that there was not enough on board.

TARMAC DELAY:

• Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
• Undetermined if Sunwing considers this event as a tarmac delay of over 90 minutes according to its criteria. However they reported that "PAX on board for 2hrs & then offloaded due to lack of Swissport staff to load the aircraft, and adverse weather".

• With regard to tarmac delay, boarding time was 12:25 and deplaning took place around 14:45.
• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

DRINKS DURING tarmac delay:

• Some passengers report they have not received water to drink.
• Sunwing states that one water service was provided (detailed in report)

SNACKS DURING tarmac delay:

• Some passengers report they have not received any snack or food
• Sunwing states that food was offered to people who request it.

• This flight is detailed in the Inquiry report
• With regard to tarmac delay, boarding time was 17:27 and deplaning took place around 00:30.
• Option of deplaning was offered by the pilot however later than the 90 minutes threshold.
• It remains unknown if food was provided until depletion during tarmac delay.

TARMAC DELAY:

• Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
• Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
• Data provided by Greater Toronto Airport Authority (GTAA) does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 51 mins).

• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

• Sunwing indicated that deplaning was not offered during tarmac delay.
• Snacks and drinks were not provided during tarmac delay.

TARMAC DELAY:

• A passenger testimony indicate a tarmac delay exceeding 90 minutes.
• Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.
• Data provided indicate the aircraft was push-back at 12:42 approx 1:45 after boarding, and took-off at 13:10.

• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

TARMAC DELAY:

• A passenger testimony and Data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes.
• Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.

• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

TARMAC DELAY:

• Some passengers testimonies indicates a tarmac delay exceeding 90 minutes.
• Data provided by both Sunwing and Greater Toronto Airport Authority (GTAA) Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 87 mins).

• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

TARMAC DELAY:

• Some passengers testimonies and Data provided by Greater Toronto Airport Authority (GTAA) indicates a tarmac delay exceeding 90 minutes just before departure.
• Sunwing does not consider this event as a tarmac delay of over 90 minutes according to its criteria.

• Unknown if deplaning was offered during tarmac delay (if applicable).
• Snacks and drinks were not provided during tarmac delay (if applicable).

SNACKS DURING tarmac delay:

• Some passengers report they have not received food or snacks.
• Sunwing states that snacks were provided only to children.
• 1 passenger states that "The plane ran out of food and drinks halfway through the return flight".

• Tarmac delay in Toronto airport (YYZ).
• Water service provided during tarmac delay.

DRINKS DURING tarmac delay:

• Some passengers report they have not received drinks.
• Sunwing states that water from portable and from bottles was distributed until depletion.

• Tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay.

TARMAC DELAY:

• Some passengers testimonies indicate a tarmac delay exceeding 90 minutes.
• Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 89 mins).
• Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.

• Possible tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay (if applicable).
• No water or drinks provided during tarmac delay (if applicable).

 TARMAC DELAY:

• Passenger testimony indicate a tarmac delay "for close to 2
  hours" thus exceeding 90 minutes.
• However same passengers report they "Landed at 2:30 AM" and "We were kept inside the plane till 4 AM indicate a tarmac delay" thus not exceeding 90 minutes.
• Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 80 mins).
• Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.

• Possible tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay (if applicable).
• No water or drinks provided during tarmac delay (if applicable).

DRINKS DURING tarmac delay:

• Some passengers report they have not received drinks.
• One passenger reports that Sunwing "ran out of water very quickly"
• Sunwing states that they have no specific on flight report.

• Tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay.

DRINKS DURING tarmac delay:

• Some passengers report they have not received water or drinks.
• Sunwing states that water and juice was served to everyone as per flight report.

• Tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay.

DRINKS DURING tarmac delay:

• Some passengers report they have not received water or drinks.
• Sunwing states that 2 water services were done but specifies that not all passengers were served.

• This flight is detailed in the Inquiry report
• Tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay except to 1 passenger who requested.

DRINKS DURING tarmac delay:

• Some passengers report they have not received water or drinks.
• Some passengers report that water was distributed only in first 3-4 rows .
• Sunwing states that they have no specific on flight report.

SNACKS DURING tarmac delay:

• Some passengers report they have not received any snack or food.
• Some passengers report that a few packages of twizzlers were provided to kids.
• Sunwing states that food was not offered.

• Tarmac delay in Toronto airport (YYZ).

 TARMAC DELAY:

• Passenger testimony indicate a "major delay in getting
  out of the plane"
• Data provided by Sunwing does not indicate a tarmac delay exceeding 90 minutes (point towards a delay of 25 mins).
• Data provided by the Greater Toronto Airport Authority (GTAA) cannot be used to arbitrate.

• Possible tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay (if applicable).
• No water or drinks provided during tarmac delay (if applicable).

DRINKS DURING tarmac delay:

• Some passengers report they have not received water or drinks.
• Sunwing states that water and juices services were served but flight report not precise on number of services.

• Tarmac delay in Toronto airport (YYZ).
• No snacks or food provided during tarmac delay.

TARMAC DELAY:

• A tarmac delay of approx 5:00 occurred during a stopover in Cancun following Mexican authorities refusal to deplane.
• One passenger reports they were initially "told arrangements had been made to fly us all to Cancun, where we would all be put up in hotels overnight".
• Sunwing states option of deplaning was considered as it was the purpose of this stopover but not allowed.
• No food or water replenished while in Cancun.

DRINKS DURING tarmac delay:

• Some passengers report they have not received enough water (was highly limited).
• Sunwing states that water and juice was served to everyone as per flight report.

• An unscheduled stop in Cancun was added to avoid time crew expiry resulting in a tarmac delay.
• Tarmac delay in |Cancun.
• No snacks or food provided during tarmac delay.