Training for transportation service providers on how to assist persons with disabilities

Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.

The requirements related to training are set out in the Personnel Training for the Assistance of Persons with Disabilities Regulations (PTR) and the Canadian Transportation Agency's codes of practice.

As of January 1, 2021, large transportation service providers will be subject to training requirements set out in the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), which include training on human rights principles, providing physical assistance, handling mobility aids and special equipment, and a requirement to consult persons with disabilities in the development of their training programs.

Transportation service providers can consider using the CTA's Accessibility for All program as a resource in training their staff. This program consists of modules designed to help transportation service providers in meeting their obligations. Transportation service providers are, however, required to take other steps to meet their obligations, including training about the various types of barriers encountered by persons with disabilities and how to use special equipment.

Accessibility for All Videos

These training videos are designed to help transportation service providers in meeting their obligations. The program consists of several videos which will take approximately 45 minutes to complete all modules.

Accessibility for All Quiz

Take this quiz after you have completed viewing the Accessibility for All training videos and test your knowledge. Once you have completed the quiz, you can print a certificate of completion.

Personnel training for the assistance of travelers with disabilities: A guide

This guide explains the obligations of transportation service providers covered by the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), regarding the development and implementation of training programs in respect of persons with disabilities.

Best Practices for Providing Assistance to Customers with Disabilities

This resource tool contains quick reference pages to assist transportation service provider staff.

Date modified: