Accessible transportation guides

This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a disability in the federal transportation network. It explains the approaches the Canadian Transportation Agency (CTA) uses in resolving accessible transportation complaints.

This guide explains:

• The services for which no advance notice is needed;
• The services for which a carrier can request advance notice, information and/or documents from a person with a disability;
• What kinds of documents or information a carrier may request from a person with a disability;
• How much advance notice a person with a disability must give when requesting services; and
• What a carrier must do if the traveller doesn’t provide advance notice, documents or information.

This guide sets out:

• Best practices broadly applicable to persons with disabilities; and
• Best practices for interacting with persons who:
  • are blind or partially sighted;
  • have a communication disability;
  • are deaf-blind;
  • are Deaf, deafened or hard of hearing;
  • have an intellectual, cognitive or learning disability;
  • have an episodic disability;
  • have a mental health disability; and
  • have a mobility impairment.

A plain language summary of the Best Practices for Interacting with Persons with Disabilities Guide is available.

This guide explains:

• What kind of assistance operators and carriers must provide, including information to be published; and
• Curbside assistance tips for passengers.

This guide explains:

• Which transportation service provider personnel must be trained;
• The topics that training programs must cover;
• Timelines for training;
• Supervision of untrained personnel;
• The duty to inform personnel of new developments impacting persons with disabilities;
• The preparation of training programs, including consultation with persons with disabilities; and
• The provision of information about training programs on request.

A plain language summary of the Personnel Training for the Assistance of Travelers with Disabilities Guide is available.

This guide explains:

• What is considered to be a service dog;
• What kind of assistance transportation service providers must give to persons who travel with a service dog;
• What are the conditions associated with travelling with a service dog; and
• Travel tips for persons who travel with a service dog.

This guide explains:

• What is considered to be a service dog;
• Carriers' obligations to transport service dogs;
• Factors to consider when determining the amount of floor space to transport service dogs; and
• The approximate amount of floor space required for service dogs.

The purpose of this guide is to explain TSPs' obligations under the Accessible Transportation Planning and Reporting Regulations (ATPRR) with respect to accessibility plans. In particular, this guide explains:

• The principles of accessibility and key terms;
• The preparation of accessibility plans, including consulting persons with disabilities;
• The contents of accessibility plans;
• The requirements for the publication of accessibility plans; and,
• Best practices related to accessibility plans.

A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available.

The purpose of this guide is to explain TSPs’ obligations under the Accessible Transportation Planning and Reporting Regulations with respect to the development of progress reports. In particular, this guide explains:

• The contents of progress reports;
• The preparation of progress reports, including consulting persons with disabilities;
• The requirements for the publication of progress reports; and,
• Best practices related to progress reports.

A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.