The Canadian Transportation Agency (CTA) service standards and performance information for fiscal year 2020 to 2021

This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.

On this page

• Service Standards for Air Service Licences Issued

As part of its ongoing commitment to provide quality client service, the CTA has service standards stating the level of performance that citizens can reasonably expect to receive under normal circumstances.

The CTA posts service standards and performance information for services with over 100 regulatory authorizations, such as permits or licences, issued each year (high-volume regulatory transactions). Our performance results related to services for medium- to high-volume regulatory authorizations are described in more detail below.

Air Service Licences Issued

Service description: The CTA is the aeronautical authority for Canada that issues licences to operate publicly available air services. The CTA issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from Canada. Further details on the service can be found in the licence application guides for Canadian applicants and for non-Canadian applicants.

The CTA issues the following licences:

• Domestic: Licence to Canadian carriers who operate a service within Canada.
• Non-Scheduled international: Licence to Canadian carriers to operate charter flights between Canada and any other country; licence to foreign carriers to operate charter flights between Canada and their own country.
• Scheduled international: Licence to Canadian carriers to operate scheduled flights between Canada and any other country; licence to foreign carriers to operate scheduled flights between Canada and their own country.

This service is a medium- to high-volume regulatory transaction.

Service standard: Issue air service licences within seven working days of receiving all required documentation demonstrating compliance with the licence requirements.

Performance target: Meet the CTA service standard for at least 85% of licence applications.

Performance result in fiscal year 2020 to 2021: The service standard was met 90% of the time for the period of April 1, 2020 to March 31, 2021.^{Endnote 1}

Service standards and performance results for previous fiscal years

• Air Service Licences Issued - 2017 to 2018
• Charter Permits for Canadian-Originating Non-Scheduled International Air Service - 2017 to 2018
• Service Standards and Performance Information for Fiscal Year 2018 to 2019
• Service Standards and Performance Information for Fiscal Year 2019 to 2020