Complaints and disputes about marine transportation
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works with the parties to develop a mutually satisfactory solution.
Learn more about facilitation.
Mediation
An Agency mediator helps parties resolve their differences through negotiation (face-to-face or by teleconference).
Possible outcome: The mediator helps the parties reach a confidential settlement agreement that can be filed with, and enforced by, the Agency.
Learn more about mediation.
Adjudication
A panel of one or more Agency Members will consider the written arguments and evidence from each party.
Possible outcome: A panel issues a decision that is legally binding on the parties and made public.
Learn more about adjudication.
Arbitration
An arbitrator reviews the facts (or final offers) submitted by the parties. The Agency offers three types of arbitration for certain types of disputes (usually rail).
Possible outcome: The arbitrator makes a legally binding, confidential decision to settle the dispute.
Learn more about arbitration.
Issues we can help with
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Coasting trade applications
The Agency is responsible for determining if Canadian ships are suitable and available to operate commercial services in Canadian waters, and in the case of the transportation of passengers, whether an identical or similar adequate marine service is offered. These services may otherwise be provided by foreign or non-duty paid ships upon request by a resident of Canada.
For more information, see:
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Pilotage charges
The pilotage authorities must establish or revise charges to be paid to the Authority based on legislated charging principles, for example setting charges at levels that allow the authority to be financially self-sufficient, and that are fair and reasonable. The Agency can determine whether the decision to establish or revise a charge have been made in accordance with the charging principles set out in the Pilotage Act and whether the proper notice process was followed. For more information, see section 34 of the Pilotage Act
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Port authority fees
The Agency can determine whether fees fixed by port authorities are unjustly discriminatory.
For more information, see Part I, section 52 of the Canada Marine Act.
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St. Lawrence Seaway Management Corporation fees
The Agency can determine whether fees fixed by the St. Lawrence Seaway Management Corporation are unjustly discriminatory.
For more information, see subsection 94(2) of the Canada Marine Act.
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Federal Bridge Corporation Ltd. fees (Champlain and Jacques Cartier bridges)
The Agency can determine whether fees fixed by the Federal Bridge Corporation Ltd. are unjustly discriminatory.
For more information, see subsection 5(4) of The Jacques-Cartier and Champlain Bridges Inc. Regulations.
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Seaway International Bridge Corporation Ltd. fees
The Agency can determine whether fees fixed by the Seaway International Bridge Corporation Ltd. are unjustly discriminatory.
For more information, see subsection 5(4) of The Seaway International Bridge Corporation Ltd. Regulations.
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Movement of goods by water for northern marine resupply
A shipper that is moving goods to a municipality with a northern resupply marine carrier can settle a dispute about rates or conditions of service by making a submission for Final Offer Arbitration.
For more information, see part IV, section 159 of the Canada Transportation Act.
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Unreasonable price increases or reductions of service by a shipping conference
The Agency can determine if there have been unreasonable price increases or reductions of service by a shipping conference (an association of ocean carriers).
For more information, see the sections 13 and 16 of the Shipping Conferences Exemption Act, 1987.
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Problems related to a disability or health issue
You can submit an accessibility complaint.
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