Air passenger protection regulations

Know Your Rights - New Air Passenger Protection Regulation

In May 2018, the Canadian Transportation Agency (CTA) began developing Air Passenger Protection Regulations to establish airline obligations toward passengers, including minimum compensation levels and standards of treatment in different circumstances.

The CTA consulted broadly for three months with the travelling public, consumer rights groups, and the airline industry through a variety of channels, including public sessions across the country, on-line questionnaires, surveys of passengers in airports, face-to-face meetings with key experts and stakeholders, and written submissions and comments. The CTA took all input into account in drafting the regulations.

Following the publication in Part I of the Canada Gazette, the CTA reviewed all feedback received and made adjustments in order to finalize the Regulations.

The majority of the provisions are now in force. Airline obligations during flight disruptions and when seating children will come into effect December 15, 2019.

Milestones

Status
Air passenger protection consultation opened May 28, 2018
Air passenger protection consultation ended August 28, 2018
What We Heard report is published on October 16, 2018
Draft Regulations were published in Canada Gazette December 22, 2018
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