Air passenger protection regulations

What We Heard report is now available.

Air passenger protection consultation


The Transportation Modernization Act amended the Canada Transportation Act to give the Canadian Transportation Agency (CTA) the authority to make regulations that will prescribe minimum compensation levels and standards of passenger treatment under certain circumstances. Examples include:

  • The communication of passengers' rights and recourse options;
  • Flight delays, cancellations and denied boarding (including bumping);
  • Tarmac delays;
  • Lost or damaged baggage
  • The seating of children under the age of 14 years; and
  • The transportation of musical instruments.

The CTA consulted broadly for three months with the travelling public, the airline industry, consumer rights groups, and other interested parties through a variety of channels, such as:

  • eight in-person sessions across the country;
  • an online questionnaire;
  • written submissions;
  • in-person meetings with stakeholders; and
  • surveys with air travellers at select airports across Canada.

Reference material

Transcripts: 2018 in-person sessions


Air passenger protection consultation opened May 28, 2018
Air passenger protection consultation ended August 28, 2018
What We Heard report is published on October 16, 2018
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