American Airlines penalized for violations of the APPR

July 11, 2025 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $52,200 against American Airlines for violations of the Air Passenger Protection Regulations (APPR).

Between December 4, 2024, and April 11, 2025, American Airlines committed 34 violations of subsections 5(2), 5(3) and 5(5) of the APPR, which include failing to inform passengers of the assistance requirements (standards of treatment) applicable to them, the minimum compensation to which they may be entitled, and the recourse against the carrier available to them, including their recourse to the CTA.

American Airlines has until August 11, 2025, to request reviews before the Transportation Appeal Tribunal of Canada.