Porter Airlines penalized for violations of the APPR

March 10, 2026 — Gatineau, Quebec — The Canadian Transportation Agency has issued an administrative monetary penalty of $90,500 against Porter Airlines (Canada) Limited for violations of the Air Passenger Protection Regulations (APPR).

On or about March 30, 2025, Porter Airlines (Canada) Limited committed 13 violations of subsection 13(5) of the APPR when it failed to provide the information referred to in subsection 13(1) of the APPR to several passengers who were affected by the cancellation of Flight PD572, scheduled to depart on March 30, 2025, using the available communication method that they have indicated that they prefer, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the APPR.

On or about March 30, 2025, Porter Airlines (Canada) Limited committed 6 violations of subsection 18(1) of the APPR when it failed to provide, free of charge, alternate travel arrangements to passengers whose flight was cancelled for reasons outside the carrier’s control, in the form of a confirmed reservation for the next available flight that: is operated by the original carrier, or by a carrier with which the original carrier has a commercial agreement; that was travelling on any reasonable air route from the airport at which the passengers were located to the destination that is indicated on the passengers’ original ticket; and that was departing within 48 hours of the departure time that is indicated on that ticket, thereby contravening subsection 18(1) of the APPR.

On or about March 30, 2025, Porter Airlines (Canada) Limited committed 1 violation of subsection 8(1) of the APPR when Flight PD572 was delayed on the tarmac at the Fort Lauderdale-Hollywood International Airport, after the doors of the aircraft were closed for take-off. The carrier did not provide passengers, free of charge, with food and drink, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, thereby contravening paragraph 8(1)(d) of the APPR.

Between May 2 and May 5, 2025, Porter Airlines (Canada) Limited committed 4 violations of subsection 19(4) of the APPR when it failed to provide passengers with the minimum compensation referred to in subsections 19(1) or 19(2) of the APPR or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passengers’ request, thereby contravening subsection 19(4) of the APPR.

Porter Airlines (Canada) Limited has until April 10, 2026, to request a review before the Transportation Appeal Tribunal of Canada.