Porter Airlines (Canada) Limited
Contravention
(A) On or about March 30, 2025, when flight PD572 was delayed on the tarmac at Fort Lauderdale International Airport, after the doors of the aircraft were closed for take-off, Porter Airlines (Canada) Limited did not provide passengers, free of charge, with food and drink, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, thereby contravening paragraph 8(1)(d) of the Air Passenger Protection Regulations.
(B) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide to 13 passengers, affected by the cancellation of flight PD572 scheduled to depart on March 30, 2025, the information referred to in subsection 13(1) of the Air Passenger Protection Regulations (APPR) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the APPR.
(C) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide, free of charge, alternate travel arrangements to 6 passengers, whose flight (PD572) was cancelled for reasons outside carrier's control, in the form of a confirmed reservation for the next available flight that it operated or with a carrier with which it had a commercial agreement, and that was travelling on any reasonable air route from the airport at which the passengers were located to the destination indicated on the passenger’s original tickets and was departing within 48 hours of the departure time indicated on those original tickets, thereby contravening subsection 18(1) of the Air Passenger Protection Regulations.
(D) On or about May 5, 2025, Porter Airlines (Canada) Limited did not provide 4 passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations (APPR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passengers requests, thereby contravening subsection 19(4) of the APPR.