Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 561 decisions.
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] John Lawrence Aucoin filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that he experienced while travelling with WestJet between Halifax, Nova Scotia, and Las Vegas, Nevada, via Toronto, Ontario, in March 2016.
[2] Mr. Aucoin has quadriplegia...
1-AT-A-2025 | Decision | 2025-01-02
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In Decision LET-AT-A-49-2023 (Part 1 Decision), the Agency found that...
25-AT-A-2024 | Decision | 2024-12-11
Summary
[1] Mohamed Chahir, a person with reduced mobility, has filed an application with the Canadian Transportation Agency (Agency) regarding his seat assignment by Royal Air Maroc for his round-trip flight from Montréal, Quebec, to Casablanca, Morocco, in August 2023.
[2] In Decision ...
23-AT-A-2024 | Decision | 2024-10-24
Summary
[1] Sricamalan Pathmanathan filed an application with the Canadian Transportation Agency (Agency) against WestJet alleging that he experienced various issues when booking travel with WestJet in 2022. He also alleges that during this process, he learned of other issues relating to WestJet’s...
22-AT-A-2024 | Decision | 2024-10-15
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency) regarding her scheduled travel from Calgary, Alberta, to St. John’s, Newfoundland and Labrador, on June 19, 2023.
[2] In Decision LET-AT-A-34-2024 (Part 1 Decision), the Agency found that WestJet...
21-AT-A-2024 | Decision | 2024-10-08
Summary
[1] Fatima Ayoub filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that she was not provided with accommodation to meet her disability-related needs on board Flight AC0337 from Montréal, Quebec, to Edmonton, Alberta, on September 4, 2023.
[2]...
20-AT-A-2024 | Decision | 2024-10-04
Summary
[1] On February 1, 2024, SC filed with the Canadian Transportation Agency (Agency) an application for review under section 32 (Review Application) of the Canada Transportation Act (CTA).
[2] On February 8, 2024, SC filed a request under the Canadian Transportation Agency...
19-AT-A-2024 | Decision | 2024-09-26
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
18-AT-A-2024 | Decision | 2024-09-19
Summary
[1] Patricia Nonye Okoye filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa (the respondents), regarding the lack of wheelchair assistance that she experienced upon her arrival at Frankfurt Airport on November 24, 2023.
[2] For the...
17-AT-A-2024 | Decision | 2024-08-28