Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 527 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent pursuant to subsection 172(1) of the CTA concerning the difficulties they experienced in obtaining wheelchair assistance for their flight from London, United Kingdom, to Vancouver...
25-AT-A-2021 | Decision | 2021-04-12
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Royal Air Maroc pursuant to subsection 172(1) of the CTA, with respect to Royal Air Maroc’s alleged failure to provide her with wheelchair assistance.
[2] On February 21, 2020, the Agency issued...
21-AT-A-2021 | Decision | 2021-03-23
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
SUMMARY
[1] Yousuf Omer filed an application with the Canadian Transportation Agency (Agency) against Air Canada, pursuant to subsection 172(1) of the CTA, with respect to Air Canada’s alleged failure to provide him assistance during a connection; and pursuant to subsection...
111-AT-C-A-2020 | Decision | 2020-12-21
SUMMARY
[1] The applicants have filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning the handling of their electric wheelchairs. In Decision No. LET-AT-A-70-2019, the Agency determined that Arlette Meunier had not encountered an obstacle to...
101-AT-A-2020 | Decision | 2020-11-10
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning a tarmac delay and the accommodation of their health issues during this delay.
[2] The applicant is seeking compensation in the amount of USD 479 for the cost of...
87-AT-C-A-2020 | Decision | 2020-09-01
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent pursuant to subsection 172(1) of the CTA with respect to its alleged failure to provide assistance to Laurie Ann Huber.
[2] The applicants also claim that the respondent...
58-AT-C-A-2020 | Decision | 2020-07-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning the cancellation of a flight between Ottawa, Ontario, and London, United Kingdom, for which a reduced bereavement fare was applied. The applicant also claims that Air...
53-AT-C-A-2020 | Decision | 2020-07-07
SUMMARY
[1] John Liland and Jonathan Liland (applicants) filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsections 172(1) and 67(3) of the Canada Transportation Act, SC 1996, c 10 (CTA), concerning the carrier’s refusal to transport the...
47-AT-A-2020 | Decision | 2020-07-02
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada and United pursuant to subsection 172(1) of the Canada Transportation Act, SC 1996, c 10 (CTA), regarding the lack of accommodation for their disability during travel to Toronto...
41-AT-A-2020 | Decision | 2020-07-02