Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 527 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide both general assistance...
24-AT-A-2019 | Decision | 2019-04-29
SUMMARY
[1] Mr. Shrestha filed an application with the Canadian Transportation Agency (Agency) against China Eastern pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning the carrier’s refusal to transport him, and subsection 172(1) of the...
20-AT-C-A-2019 | Decision | 2019-04-04
SUMMARY
[1] MK filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a tarmac delay in Calgary, Alberta, and its impacts on them. MK alleges that they were on board Air Canada Flight No. AC844 for six hours prior to being disembarked. They state that...
12-AT-C-A-2019 | Decision | 2019-02-20
SUMMARY
[1] Mr. Lukács filed an application with the Canadian Transportation Agency (Agency) against Delta regarding Delta’s alleged policy concerning the transportation of large (obese) passengers (application).
[2] The application was originally dismissed by the Agency, but has since been...
1-AT-C-A-2019 | Decision | 2019-01-07
SUMMARY
[1] This decision addresses whether Air Canada has complied with the Canadian Transportation Agency’s (Agency) direction in Decision No. LET-AT-A-80-2017 to develop or implement either a homegrown special service request (SSR) code for Mr. Kruger or an alternative accommodation measure that...
63-AT-A-2018 | Decision | 2018-12-04
SUMMARY
[1] Ms. Bruzual has fibromyalgia and bursitis. WestJet denied two requests for an attendant, two requests for wheelchair assistance, and one request for “medical seating” for a trip that Ms. Bruzual was planning to an unspecified destination. She submits that her treatment by WestJet...
59-AT-A-2018 | Decision | 2018-10-25
SUMMARY
[1] The applicants, who frequently travel with VIA, both need to use scooters as a result of disabilities. The applicants submit that for years, they have been experiencing difficulties in travelling together with their scooters on VIA’s passenger trains, and that VIA’s policy, which...
58-AT-R-2018 | Decision | 2018-10-09
SUMMARY
[1] Elias Saghbini filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a flight delay and alleged undue obstacles to his mobility that he encountered while travelling from Ottawa, Ontario, Canada to Lyon, France on December 12 and 13...
30-AT-C-A-2018 | Decision | 2018-04-06
SUMMARY
[1] Gayle Shriner, on behalf of Nancy Shelton and Marjorie Berghoff (applicants), filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), and subsection110(4) of the Air...
20-AT-C-A-2018 | Decision | 2018-03-08
SUMMARY
[1] Mr. Korchinski submits that he encountered difficulties with WestJet’s provision of wheelchair assistance following a flight on January 18, 2017. Mr. Korchinski requests that he be permitted to use a wheelchair to accommodate his disability, that WestJet be required to lift the one-year...
17-AT-C-A-2018 | Decision | 2018-03-02