Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 71-80 of 15952 decisions.
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] The applicants purchased round-trip economy class tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica. The flight was scheduled to depart on April 24, 2020, and to return on April 27, 2020. The applicants cancelled their tickets and were...
55-C-A-2022 | Decision | 2022-04-13
[1] Lobna Mamlouk purchased a round-trip ticket to travel from Montréal, Québec, to Tunis, Tunisia, departing on December 23, 2019, and returning on January 1, 2020. Ms. Mamlouk discovered, upon her arrival in Tunis on December 24, 2019, that one of her pieces of checked baggage was missing. It was...
53-C-A-2022 | Decision | 2022-04-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to San José, Costa Rica, via San Salvador, El Salvador. The flights were scheduled to depart on March 15, 2020, and return on March 22, 2020. However, the applicants cancelled their tickets prior...
52-C-A-2022 | Decision | 2022-04-11
[1] The applicants purchased an all-inclusive vacation package from WestJet Vacations, which included round-trip transportation with the respondent from Ottawa, Ontario, to Cancun, Mexico, via Toronto, Ontario, departing on January 28, 2020, and returning on February 11, 2020.
[2] On February 11,...
43-C-A-2022 | Decision | 2022-03-17
[1] Natalie Vogt purchased round-trip tickets for herself and a minor child to travel from Ottawa, Ontario, to Lethbridge, Alberta, via Calgary, Alberta, departing on August 8, 2020, and returning on August 15, 2020. She also purchased a round-trip ticket for herself to travel on the same...
41-C-A-2022 | Decision | 2022-03-15
[1] The applicants were originally scheduled to travel from Toronto, Ontario, to Montego Bay, Jamaica, on February 1, 2020, arriving at 2:25 p.m. However, the flight was delayed for over seven hours, and they arrived in Montego Bay at 9:31 p.m.
[2] The applicants claim that the delay was...
37-C-A-2022 | Decision | 2022-03-09
[1] The applicant purchased a one-way economy class ticket from the respondent for travel on March 22, 2020, from Cancun, Mexico, to London, United Kingdom, via Calgary, Alberta. The applicant did not travel and was provided with a travel bank credit for the full amount paid for their ticket. They...
19-C-A-2022 | Decision | 2022-02-16
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Varadero, Cuba, on Flight WG628, departing on January 17, 2020, and returning on January 25, 2020. Their outbound flight experienced a delay of 6 hours and 9 minutes when its cabin crew were removed and...
16-C-A-2022 | Decision | 2022-02-15
[1] The applicant purchased round-trip tickets with the respondent to travel from Toronto, Ontario, to Lisbon, Portugal, departing June 20, 2020, and returning on June 30, 2020. The respondent cancelled the applicant’s flights on May 9, 2020, because of the COVID‑19 pandemic. It...
18-C-A-2022 | Decision | 2022-02-15