Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 12 decisions.
SUMMARY
[1] Marie Hartley filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding her malfunctioning business-class seat on her flight from Dublin, Ireland, to Calgary, Alberta, on July 4, 2019.
[2] Ms. Hartley seeks a 50% refund of her ticket in the amount...
101-C-A-2021 | Decision | 2021-09-24
SUMMARY
[1] Arvind Sharma filed an application with the Canadian Transportation Agency (Agency) against Emirates regarding a promotional seat upgrade offer and excess baggage fees.
[2] Mr. Sharma seeks compensation in the amount of CAD 1,313.00 for the cost of his seat upgrade on his...
100-C-A-2021 | Decision | 2021-09-23
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents concerning the flight advancement of Air India Flight No. AI55 from Kochi, India, to Mumbai, India, on August 9, 2016, resulting in them missing their flight and onward...
99-C-A-2021 | Decision | 2021-09-20
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding their lost baggage, damaged baggage and missing items.
[2] The applicants seek compensation in the amount of CAD 10,309.37 for their damaged baggage, two ...
97-C-A-2021 | Decision | 2021-09-14
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a delay in the delivery of a piece of checked baggage and damage to that piece of baggage while travelling from Tunis, Tunisia, to Ottawa, Ontario, via Frankfurt,...
98-C-A-2021 | Decision | 2021-09-14
SUMMARY
[1] Cinthia Ramos filed an application with the Canadian Transportation Agency (Agency) against AeroMexico, seeking compensation for the expenses that she incurred as a result of a refusal to transport and a reservation cancellation.
[2] Ms. Ramos seeks compensation in the amount of CAD 886...
96-C-A-2021 | Decision | 2021-09-13
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents for refusal to transport.
[2] The applicants seek CAD 821.26 in compensation for expenses incurred as a result of the refusal to transport, which forced them to spend one...
95-C-A-2021 | Decision | 2021-09-10
SUMMARY
[1] Lisa Miloszewski filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity affecting her return flight from New York, USA, to Toronto, Ontario, on July 21, 2019.
[2] Ms. Miloszewski seeks a refund of her ticket in the amount...
94-C-A-2021 | Decision | 2021-09-10
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a schedule irregularity.
[2] The applicants claim that they were denied boarding and seek denied boarding compensation as per paragraphs 12(4)(d) and 20(1)(c) of...
93-C-A-2021 | Decision | 2021-09-08
SUMMARY
[1] Jose Herrera filed an application with the Canadian Transportation Agency (Agency) against AeroMexico and WestJet concerning WestJet’s refusal to transport him from Calgary, Alberta, to Hermosillo, Mexico, on the basis that he did not hold a confirmed reservation in WestJet’s...
92-C-A-2021 | Decision | 2021-09-07