Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 63 decisions.
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency), in which she states that WestJet failed to provide wheelchair assistance at the Calgary International Airport (Calgary airport) on June 19 and 20, 2023. She also claims that WestJet refused to...
LET-AT-A-34-2024 | Letter Decision | 2024-06-27
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
LET-AT-A-24-2024 | Letter Decision | 2024-05-13
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada should not have required her to provide negative COVID-19 test results to travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022, and that Air Canada did...
LET-AT-C-A-15-2024 | Letter Decision | 2024-03-22
Summary
[1] Haroun Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that:
as a person who is Deaf, he faced a barrier when he was unable to modify his reservation on LOT’s website or by other electronic means, and
he was denied boarding on a...
LET-AT-C-A-11-2024 | Letter Decision | 2024-03-05
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
LET-AT-A-8-2024 | Letter Decision | 2024-02-21
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-7-2024 | Letter Decision | 2024-02-20
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In this decision, the Agency will address the following...
LET-AT-A-49-2023 | Letter Decision | 2023-12-19
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley asserted...
LET-AT-A-47-2023 | Letter Decision | 2023-12-12
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-38-2023 | Letter Decision | 2023-10-23