Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-7 of 7 decisions.
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
Summary
[1] Krista Smith filed an application with the Canadian Transportation Agency (Agency) following WestJet’s refusal of her request for it to accommodate her post‑traumatic stress disorder by leaving the seat next to her and her daughter empty during their flight from Winnipeg...
139-AT-A-2022 | Decision | 2022-11-10
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
114-AT-A-2022 | Decision | 2022-09-20
SUMMARY
[1] LL filed an application claiming that, due to her anxiety and attention deficit hyperactivity disorder (ADHD), Air Transat’s failure to correct the policy set out on its website for travellers exempt from wearing a mask forced her to cancel her reservations for travel in January ...
111-AT-A-2022 | Decision | 2022-08-29
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide wheelchair assistance to Ms. Perras, a schedule irregularity, carrier communications regarding delay, and standards of treatment.
[2]...
39-AT-C-A-2022 | Decision | 2022-03-09
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning their disability-related needs, a schedule irregularity and Emirates’ refusal to transport them on Flight No. EK242 from Toronto (Ontario) to Dubai, United Arab Emirates,...
6-AT-C-A-2022 | Decision | 2022-01-21